PURPOSE:

Provide clerical assistance to the Collection Department. Answer phones, process correspondence, and maintain accurate files. Contact member to determine the reason for the past-due condition of a loan. Make recommendations on actions that should be taken if loan collateral is in jeopardy, reporting to the supervisor.

DUTIES AND REPSONSIBILITIES:

· Process all correspondence for the collections department, ensuring accuracy of work.

·Maintain collection files according to department procedures.

· Input data into the credit union’s collection system and generate reports as requested.

·Respond to telephone calls regarding payment notices and delinquent accounts.

· Mailing of payment notices, ensuring that credit union errors are detected promptly and corrected.

· Provide members with a complete explanation of the loan’s status as requested.

· Follow up on delinquent loans by making calls for payments.

· Maintain a detailed written record of all communications made regarding the delinquency.

· Process collection mail items (restraining notices, levy’s, information subpoena’s).

· Process and run checks daily.

· Perform skip tracing duties as required and directed.

· Process paperwork for Attorney’s office.

· Market and cross sell all credit union products and services to the membership.

· Responsible for checking and reading communications daily for memos and email on our network.

· Responsible to read and be knowledgeable about all credit union policies and procedures.

Job Type: Full-time

Pay: $44,160.48 per year

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Office

Ability to Relocate:

• Buffalo, NY 14202: Relocate before starting work (Required)

Work Location: In person