Summary:

The Case Manager will conduct assessments and use the information gathered to develop a comprehensive employment plan and service strategy for the customer that will result in securing and retaining employment for at least six months. Will design and ensure delivery of job search and job retention services needed to secure and retain employment. Maintain on-going contact with customers during all aspects of program participation. Track participant progress for up to six months following employment.

Examples of Work (Illustrative Only):

Interviews job seeking customers to appraise their career interests, aptitudes and abilities;

Collects, organizes, and analyzes information about program applicants through records, assessment tests, interviews, and professional sources;

Assists job seeking customers with identifying barriers to employment; Assists customers with developing strategies to overcome those barriers;

Develops, through an interactive process, an employment plan designed to address the employment needs of the job-seeking customer;

Ensures that customers have the workplace skills necessary to obtain employment;

Assist the customer in identifying community services that will help resolve identified barriers and secure employment;

Recommends job seeking customers for enrollment into specified internal and/or external services designed to prepare the job seeking customer for employment;

Contacts customers on a weekly and on-going basis to monitor customer progress and satisfaction while receiving services and for up to 6 months after training completion;

Resolves problems as needed during training and employment; Contacts other service agencies and partners to arrange services as needed;

Maintains thorough case notes and records on all client interactions and activities particularly those relating to progress and attainment of training and career goals;

Responsible for learning and fully utilizing OSOS for customer receiving unemployment insurance;

Performs other tasks as assigned, may be assigned to other duties, responsibilities, offices, programs and locations based on the service and staffing needs.

Qualifications and Requirements:

Bachelor's Degree in Social Science, Human Services, Education or related field

Skills, Knowledge and Abilities

Preference will be given to candidates with experience working with disadvantaged populations and previous counseling or related experience;

Working knowledge of and familiarity with interviewing, counseling, case management, job search, and job retention strategies;

Working knowledge of and familiarity with assessment tests and techniques, aptitude and interest-inventory test administration;

Must be able to develop and implement case management strategies to support long-term unemployed and underemployed customers;

Must be proficient in the use of Microsoft Word, Excel, and PowerPoint;

Must be available to work flexible hours, including evenings and/or Saturdays, with prior notice;

Must have a valid driver's license and be able to travel among various locations.

Essential Physical/Mental Functions

Physical Elements:

· Lifting and carrying 5-10 pounds occasionally;

· Pushing and pulling 5-10 pounds occasionally;

· Ability to stand, walk and sit frequently;

· Ability to speak and hear, both in person and on the telephone frequently;

· Repetitive use of hands to finger, handle, feel and operate standard office equipment

· frequently;

· Ability to bend, squat, kneel, reach, balance and climb stairs occasionally; and

· Specific vision abilities required by this job include close vision, distance vision and the

ability to adjust focus;

· In-person, customer-facing position.

Mental Performing Elements:

· Regularly required to use written and oral communication skills;

· Organizing and coordinating schedules;

· Read and interpret data, information and documents;

· Analyze and solve non-routine and complex office administrative problems;

· Use math and mathematical reasoning;

· Observe and interpret situations;

· Learn and apply new information or skills;

· Perform highly detailed work on multiple, concurrent tasks;

· Work under intensive deadlines with frequent interruptions;

· Interact with Center directors, managers, staff, customers, the public and others

encountered in the course of work; and

· Completing written work-related reports.

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• 403(b)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person