Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.

Job Description:

As aDirector of Infrastructure and Operations, you will play a pivotal role in shaping our organization's technology landscape. Your responsibilities will span across strategic planning, operational excellence, and team leadership. Here's an expanded view of your role:

Education :

• Bachelor's degree in Computer Science, Information Technology or relevant field of study preferred.

Work Experiences:

• 10 years of IT experience.
• 5 years of management experience.
• Understanding of a customer service environment and KPI's.
• Proven track record of successful IT project management.

Skills:

Required Skills:

Technical Proficiency:

• Expertise in cloud technologies (GCP, Azure), disaster recovery, and virtualization.
• Familiarity with Windows and Linux environments.
• Understanding of emerging technologies and SQL.

Architecture and Design:

• Ability to implement and manage infrastructure and network architecture.
• Direct architecture design and development efforts.
• Improve business application performance through architectural enhancements.

Project Management:

• Proficiency in project planning, execution, and delivery.
• Track record of successful project implementations.

Communication and Leadership:

• Excellent communication skills to build relationships with stakeholders.
• Participatory management style that promotes honesty, openness, and collaboration.

Problem-Solving and Strategic Thinking:

• Analytical mindset for addressing complex challenges.
• Strategic vision to align infrastructure decisions with long-term goals.

Additional Recommended Skills:

ITIL (Information Technology Infrastructure Library) :Familiarity with IT service management best practices. Security Awareness :Understanding of cybersecurity principles and risk management. Telephony :Familiarity with telecommunication systems, SDWAN, MPLS, VoIP (Voice over Internet Protocol), and call center technologies. Understanding how to integrate telephony solutions into the overall infrastructure.

Responsibilities:

Infrastructure Management:

• Develop and execute strategies for maintaining and enhancing our IT infrastructure, including networks, servers, storage, and cloud services.
• Ensure scalability, security, and reliability of infrastructure components.
• Collaborate with vendors and partners to optimize technology solutions.

Enterprise Architecture (EA) Leadership:

• Work closely with our Enterprise Architecture team to define and drive the infrastructure strategy, aligning business objectives with IT infrastructure and technology solutions.
• Establish governance frameworks, technology roadmaps, and portfolio management approaches.
• Leverage architecture principles to guide infrastructure decisions and investments.

Strategic Planning and Roadmap Development:

• Create a comprehensive technology roadmap that aligns with organizational goals.
• Identify emerging trends, evaluate their impact, and incorporate them into the roadmap.
• Prioritize initiatives based on business value, risk, and resource availability.

Team Development and Leadership:

• Lead and mentor a team of infrastructure professionals.
• Foster a collaborative work environment, emphasizing continuous learning and growth.
• Set clear goals, provide regular feedback, and promote a culture of excellence.

Equipment Lifecycle Management:

• Implement best practices for equipment procurement, deployment, maintenance, and retirement.
• Optimize equipment usage, minimize downtime, and manage costs.
• Collaborate with cross-functional teams to ensure seamless equipment lifecycle processes.

Vulnerability and Patch Management:

• Establish processes for identifying, assessing, and remediating vulnerabilities in infrastructure components.
• Collaborate with security teams to prioritize patch deployment and mitigate risks.
• Monitor security advisories and stay informed about emerging threats.

SOX Compliance (Sarbanes-Oxley Act):

• Ensure adherence to SOX requirements related to IT controls, data integrity, and financial reporting.
• Collaborate with internal audit teams during audits and assessments.
• Maintain documentation and evidence of compliance.

Disaster Recovery (DR) Planning:

• Continue to define and enhance the ASO Disaster Recovery Strategy and establish a long-term roadmap.
• Develop and maintain robust DR plans to safeguard critical systems and data.
• Conduct regular DR drills and tests to validate readiness.
• Coordinate with relevant teams to ensure timely recovery during disruptions.

Service Delivery and Quality Assurance:

• The Director is responsible for ensuring high-quality service delivery to internal and external stakeholders.
• They monitor service levels, track performance metrics, and continuously improve service quality.

ITIL Framework Implementation:

• Change Management - Assessing Change Requests: The Director evaluates proposed changes, considering their impact on existing systems, processes, and services.

• Problem Management - Assessing Change Requests: The Director evaluates proposed changes, considering their impact on existing systems, processes, and services.

• Risk Management and Compliance-Managing risks related to IT operations is crucial. This involves identifying potential risks, assessing their impact, and developing mitigation strategies.

Third-Party Managed Services:

• Evaluate and engage third-party vendors for managed services (e.g., monitoring, support, cloud management).
• Monitor vendor performance, adherence to SLAs, and cost-effectiveness.
• Leverage external expertise to enhance operational efficiency.

Physical Requirements & Attendance:

• Acceptable level of hearing and vision to perform job duties.
• Adhere to company work hours, policies, procedures, and rules governing professional staff behavior.

Equal Employment Opportunity

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.