General Manager Job Description

General Managers are responsible for meeting studio sales goals, membership renewals and ancillary service goals by pre-planning strategic new customer outreach, in-club leads and securing member referrals. Under the management of the Franchise Owner(s), General Managers must exemplify leadership qualities in all areas of the business. General Managers must have the ability to build lasting relationships with prospective and current members in order build a strong ambassadorship and retain members. The General Manager is rooted in hospitality and upholds our Mission of fueling energetic communal experience.

Requirement:

• 2 years of retail/service sales or fitness sales experience.
• Confident in generating personal sales and training staff to generate sales of their own
• Ability to influence across different studio staff to drive an outstanding rider experience
• Must have excellent communication and strong interpersonal skills in person, on the telephone and via email to drive studio growth.
• Ability to excel in a fast changing, diverse environment.
• Ability to recognize areas of improvement and make changes using good judgment.
• An affinity and passion for fitness.
• Solid writing and grammar skills.
• Highly organized, proficient in data management, ability to prioritize and meet deadlines.
• Professional, punctual, reliable and neat.
• Strong attention to detail and accuracy.
• Trustworthy and ability to handle confidential information.
• Ability to work harmoniously with co-workers, clients and the general public.
• Proficiency with computers and Studio software.

Duties:

• Lead Generation
• Strategically engage in marketing efforts to generate leads for the studio
• Champion Lead Management (CRM) following CycleBar's LASER process to get riders in-studio, capture fitness goals, and drive member conversion
• Build relationships with members to retain them as riders and handle their customer service questions
• Build rapport and lasting relationships with all riders
• Handle all member concerns with a solutions-focused attitude in a timely manner
• Manage a team of 13-15 Front Desk Associates/Sales Team
• Hire and train new Team Members
• Manage Front Desk/Sales schedule
• Supervise Front Desk/Sales Team Performance and Drive Results
• Collaborate with Studio Owner to set monthly, weekly, and daily targets
• Conduct pre-planning on a monthly/quarterly basis to ensure financial targets are met
• Maintain cleanliness and organization of the Studio
• Ensure all technology is working and submit trouble tickets when necessary

Compensation & Benefits:

• Base pay range: $40,000-$45,000
• Commission: You may earn an extra $500 to $1,500 a month in commission if you meet membership and studio revenue performance.