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Buckeye Partners is currently seeking a Manager, End User Experience with broad knowledge around information systems related to end user computing in the Oil & Gas Industry to join our growing team!
Buckeye is the premier infrastructure and logistics provider for the world's energy needs, both today and tomorrow. Since 1886, we have successfully navigated transitions in the way energy has been distributed to continually meet the needs of an evolving market and industry environment. Our people are a critical element to the success and longevity of our operational history and our future as we seek to thrive through the energy transition.
We own and operate a diversified global network of integrated assets providing midstream logistic solutions, primarily consisting of the transportation, storage, processing, and marketing of liquid petroleum products. We are committed to safely and responsibly providing world-class service to meet the continually evolving energy needs of our customers and the communities we serve. As part of this commitment to our customers, we are continually diversifying our platform and service offerings to enable less carbon intensive energy solutions, and undertaking decarbonization efforts on our operations.
Role Summary:
The Manager, End User Experience is responsible for consistent high-value interactions between end-users and their technology, ensuring that support processes and user technology footprints support business operations and strategic goals, and setting standards of consistency and usability for hardware and software technology. Direct responsibility for processes related to call center and field service delivery, user environments, mobile device platforms, asset management, incident, and problem management, UX engineering, digital workplace execution, and self-service technologies. Engage in continuous improvement efforts to increase cost value and customer satisfaction with provided service catalog, including root cause analysis, automation, self-service implementation, proactive problem prevention, and process update and rollout. Develop and implement strategies to improve relationships and satisfaction with internal customers.
Responsibilities & Essential Functions include:
Position Requirements:
Certificates & Licenses:
Other Skills, Attributes and Abilities:
Essential Functions:
Physical & Safety Requirements:
*The person in this position needs to occasionally move inside the office to access file cabinets, office equipment, etc.
*This role continuously operates a computer and other office productivity equipment (i.e. a calculator, copy machine and computer printer).
About You:
To be successful in the Buckeye culture, our employees must possess a demonstrated commitment to environmental responsibility and regulatory compliance. Excellent communication, both written and verbal, as well as strong organizational skills are paramount. You must work independently and be able to exercise tact, discretion, and professionalism when dealing with internal and external customers, and when handling sensitive and confidential information.
Buckeye wants to create and reward an organizational focus that stimulates the creative and entrepreneurial actions of its employees that result in innovative ways of reducing costs, generating revenues, improving productivity, or improving processes.
People First Culture:
From managing over 5,000 miles of pipeline to commercializing clean energy projects, our people collaborate to provide world-class service and meet the changing energy needs of our customers. Our employee-first culture means that we invest in our employees and equip them to be fully contributing members of high performing teams. We are focused on collaboration, inclusion, empowerment, accountability, and professional development. We want the best in you to bring out the best in us.
Join us as we work together to build a business that is responsive to the needs of the future while continuing to serve the energy needs of communities today.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans. Please view Equal Employment Opportunity Posters provided by OFCCP on the following
website:
Applicants who are extended an employment offer will be required to complete certain employment verifications, education verifications, job related assessments, background check, MVR driving record check, drug screen and physical/medical exam, if applicable to the position.All employment offers are contingent upon the successful completion of these pre-employment processes.
Full Time
Utilities
$132k-166k (estimate)
01/21/2024
04/26/2024
buckeye.com
HOUSTON, TX
1,000 - 3,000
2019
CLARK C SMITH
$3B - $5B
Utilities