Description

Essential Functions:

The Clinical Services & Referral Manager oversees the Intake & Referral Department and works
collaboratively with other clinical departments within the agency to ensure client services are
appropriate from initiation to ongoing treatment assignment. The Clinical Services & Referral
Manager is responsible for oversight of the Intake & Referral Department, which is responsible
for all referral related tasks and inquiries, tracking, reporting, and management of therapists that
are on the agency intake team. Additionally, the Clinical Services & Referral Manager oversees
is responsible for communicating with internal departments, external stakeholders, and
providing insight into the larger scale picture of new clients and referrals that occur within BTST
Services.

Essential Functions:

• Recruits, hire, and train staff in the Intake & Referral Department
• Oversee weekly intake team meetings and manage the workflow of intake and authorization assignment and completion.
• Provide clinical consultation and diagnostic review as needed for intake team members
• Track and manage the caseloads of intake therapist and ensure accountability of all intake team member responsibilities.
• Manage incoming and completion of intakes assigned within the department
• Initiate and maintain communication with clinical directors and supervisors as needed to ensure communication and accountability of intake team members
• Maintain communication with internal an external stakeholders related to OMHC services and referral/client status and updates
• Completion of monthly KPI and Data tracking
• Oversight of departmental tasks, including but not limited to: accepting and processing new referrals, collaboration with community partners, coordination of care, authorizations,
• Complete all staff performance evaluations as required, to include constructive and timely feedback during the evaluation process
• Coverage for staff within the department, as needed

Qualifications

• Active LCPC or LCSW-C in the state of Maryland
• Minimum 3 years of leadership experience
• Good organizational skills, including the ability to coordinate several projects simultaneously.
• Excellent written and verbal communication skills.
• Proficiency in word processing, spreadsheets, and Microsoft programs
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate activities as appropriate.