Top skills: Operations Management, eCommerce Fulfillment, Critical Thinking
Schedule: Hybrid - On site Mon-Thur and Remote - Fri
Based on business need
Samsung Electronics America is looking for a Coordinator within the Final Mile transportation team located in Plano TX. This role is designed to oversee and support day to day Final Mile operations. Ensuring the quality of all services provided meets the requirement standards. The Specialist I is responsible for analytics of the logistics cycle of all orders from manufacturing through warehouses to the customer under the guidance of a manager. This positions responsible for the logistics cycle for all orders, including managing the final mile operations, tracking, customer delivery, returns/claims and escalations. Required to work within logistics operations to support the new business as it develops.
Duties & Responsibilities
• Work with multiple divisions throughout the supply chain, customer service, transportation and third party teams meeting all key performance indicators and customer expectations with in the final mile operations
• Prepare and update standard operating procedures for documenting department activities
• Create dynamic reporting for key measurable and performance tracking
• Identify process improvements with attention to detail
• Various systems management (internal and external) to accomplish daily/weekly/monthly tasks
• Proficiently manage multiple tasks/projects while staying organized in day to day activities
• Documenting and data collection for supporting departments/activities
• Exercises judgment within defined practices and policies in selection of methods and techniques for obtaining solutions
Requirements
• Keen knowledge of logistics operations
• Able to identify standard problems and make recommendations
• Strong verbal and written communication skills
• Advance knowledge and high proficiency using PC based applications, specifically Excel
• System knowledge of SAP and TMS preferred
• The ability to travel within the United States is essential
• Strong time management skills; ability to multi-task, prioritize, and follow up
• 2 years’ experience with 3PL / domestic transportation / home delivery
• Ability to complete tasks and solve problems with limited guidance and direction
• Demonstrates a strong work ethic and ability to learn
• Excellent problem solving, decision making, and analytical skills
• Strong interpersonal and communication skills including written, verbal, and active listening
• Highly organized and detail oriented
• High energy, positive attitude, and contributes to a positive team culture
• Technologically savvy
• 2 to 4 years of experience
• Bachelors degree