JOB OVERVIEW
• Responsible for ensuring that customer needs are
translated properly and understood by all internal departments that may handle any
issues pertaining to the client’s work. assists with data processing, handle
complaints, and ensure that customers get the best possible experience. is
responsible for assessing and meeting our clients needs in order to maintain great
relationships.
• Oversees all aspects of the account using planning, monitoring, and
controlling processes. AM is responsible for coordination and completion of
• the account and to this end will perform a variety of tasks including: setting
deadlines, assigning responsibilities, supervising team members, and overseeing,
monitoring, and summarizing progress of the project. AM is responsible for more
than one account at a time including one-time projects and ongoing long-term
projects.
• Ensure that all janitorial operations (cleaning, floor care, etc.) are being
performed to the client`s specifications and quality levels.
• Account managers act as liaison between property managers, janitorial staff and
TSI executive management, so it is imperative that you can effectively
communicate all directives from clients, building occupants and administrators to
janitorial staff.
• General work schedule: 08:30 am to 05:30 pm but must be flexible to be able to
work evenings, nights, and weekends as necessary
• Conduct site visits at various times and shifts.
• Conduct building inspections
• Ensure proper use of supplies and equipment through the training and
development of supervisors and employees
• Adhere to company guidelines for discipline and termination procedures
JOB REQUIREMENTS
• Valid Driver’s License
• 2-year college diploma or equivalent
• Excellent verbal and written communication skills to communicate product
ideas to clients
• Listening and Presentation Skills
• Strong customer service and interpersonal skills for dealing with different types
of customers and accounts
• Strong problem-solving skills to help resolve customer complaints or needs with
strong administrative follow up and follow through
• Strong organizational skills and attention to detail
• Strong time management and organizational skills
• Up-to-date understanding of the industry's consumer behavior
• Exceptional analytical skills for analyzing client data
• Time management and multitasking skills to handle multiple tasks and clients at
once
• Advanced motivational and negotiation skills
• Proven track record of strong performance in an environment that requires
adaptability to change
• Ability to interface at a customer site
• Ability to function appropriate under demanding conditions
Mandatory Work Schedules
Daily
• Attend to 4:30pm operation meeting
• Create daily report
Weekly
• Client visits
• Monday morning staff meeting at 8:30am
By weekly at least
• Daytime property walks through with client or by himself for quality control
inspection purpose – Followed up with written reports and actions resolving the
issues found.
• Nighttime property walks – Followed up with written reports and actions
resolving the issues found.
Monthly at least
• Daytime tenant visit (survey) – Followed up with written reports and actions
resolving the issues found
• Janitorial closet check up in order to monitor the closet neatness/equipment
status/supply status.
• Day porter/ Night crew visit
Dress Code
• Professional Business Attire
• Company Polo Shirts / Dress Shirts with dress or khaki pants