Company Overview: BTD is a fast growing metalworking company. We provide custom metalwork services for some of the world’s top brands. Our 1400 employees work from four facilities throughout the Midwest and Southeast. We invest in our people, our equipment, and our facilities to offer our clients the best value possible. We are also a wholly-owned subsidiary of Otter Tail Corporation, a publicly traded company on NASDAQ.

Summary: Develop, apply and maintain quality requirements and standards for the development and manufacture of quality products. Serve as main quality contact person in regards to part acceptability and works directly with production, sales and engineering to meet customer expectations. While working with QA Manager and leadership, assists BTD departments in problem solving, corrective actions and internal and external quality audits. Is a resource to train and improve operator awareness in regards to achieving customer quality expectations and requirements. Communicate all improvements made to ensure future estimates and processing plans of current product are accurate.

Safety is #1 at BTD: Our expectation is that every employee: 1) strictly follows safety policies, rules and safe work methods. 2) promptly corrects or reports safety hazards or unsafe conditions. Promptly reports injuries for prompt diagnosis and treatment. 3) makes regular suggestions for safety process improvements to support continuous improvement in safety. Actively participates in a safety process or project such as the safety committee, safety inspections, etc.

Essential Functions:

1. Works with QA Manager and leadership to ensure BTD’s quality reputation and customer expectations are not compromised.
2. Participates in design review process, to ensure manufacturability of new products; reviews prints, customer specifications, and solid model if provided.
3. Where problematic parts exist, in regards to process capability and as it affects part quality, engages Engineering, QA and process experts to improve process capability.
4. Works with Sales, QA Manager and their customers to understand customer’s specifications, part application, inspection methods, production processes and all other factors affecting the production of the customer’s parts.
5. Works with Sales and the QA Manager to established working relationships with customers, to assure that communication is being executed effectively. Communicates in person with customers as needed.
6. Identifies weaknesses in BTD processes that negatively affect part quality and contributes ideas for corrective action.
7. While working with QA Manager and leadership, participates in corrective action process; works cooperatively with responsible area to ensure appropriate corrective actions are implemented. Leads containment activity and ensures customer relationship and BTD image not adversely affected from quality spill.
8. Responsible for assigning SPS storyboard for major quality problems. Works with QA Manager and problem solving team in completing SPS storyboard.
9. Works with QA Manager and leadership to create and implement customer QIP’s as needed. Keeps customer updated on progress and works with customer on QIP terms, conveys terms to the organization.
10. Understands the process to create process flow diagrams, PFMEA’s, and control plans as required for PPAP submission. Works with QA manager to allocate resources to assure that PPAP requirements are met for their customer accounts.
11. Performs audits (ISO/LPA’s) to validate adherence to BTD management system; assists QA Manager and leadership with developing appropriate corrective actions.
12. Participates in morning MRB committee to assure that nonconforming product is dispositioned. Participates in afternoon RA review meeting to disposition RA’s from the previous day.

The above statements are intended to describe the general nature and level of work being performed by people assigned this classification. They are not to be construed as an exhaustive list of all duties performed by personnel so classified.

Qualifications: Strong knowledge of BTD manufacturing or quality department experience or previous outside experience. Strong Customer Print reading skills and part application.

Experience and Skills Required: At least two years of recent manufacturing production/quality experience which includes the following skills and abilities:

1. Ability to effectively communicate with computer, phone, drawings and written skills.

2. Possesses the skills to manage customer quality projects.

3. Strong working knowledge of the equipment, materials, methods and practices in use of metal manufacturing operations.

4. Working knowledge of medium to heavy manufacturing environment.

5. Ability to read, interpret and understand the use and application of production blueprints and specifications.

6. Ability to perform quality inspections of products.

7. Ability to establish, encourage and maintain effective working relationships with others.

8. Working knowledge of Microsoft Office Suite, including: Outlook, Word, Excel & PowerPoint.

9. Experience using SolidWorks.

10. Must possess a valid Driver’s License.

The qualifications listed above are guidelines. Other combinations of education and experience could provide necessary knowledge, skills and abilities to perform this job.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is occasionally required to stand; walk; sit; use hands and fingers to, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee may be exposed to weather conditions. The noise level in the work environment is usually moderate.