ob Summary

The Regional Service Manager’s responsibilities include developing long-term relationships with an assigned group of customers, connecting with key business executives and stakeholders, as well as managing the District Managers within their region.

Key Job Responsibilities

Customer Management Responsibilities

• Be the primary point of contact and build long-term relationships with customers
• Help customers through email, phone, online presentations, screen-share and in person meetings
• Develop a trusted advisory relationship with customer account management, decision makers and employees
• Ensure the timely and successful delivery of NMS solutions according to customer needs and objectives
• Quarterly data review with every customer, with monthly follow ups
• Communicating the progress of monthly/quarterly KPI’s and Goals to the internal NMS team
• Forecasting and tracking of assigned customer account metrics including managing the P&L
• Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis, which leads to customer retention
• Responsible for working with the Sales/Senior management team to onboard and integrate new customers and growing existing customer relationships and opportunities
• Primary Liaison between the customer and internal teams
• Fleet Management – Encourage and recommend equipment replacement based on data and this data should be included in reviews with customer
• Data mining
• Productivity improvement
• Cost reduction
• Safety improvements

Requirements

• High School or GED Diploma required. Prefer an Associate Degree from an approved two-year college or university or very strong equivalent experience.
• Proficiency in Microsoft Office including Excel, Word and PowerPoint.
• Strong communication, problem solving, and analytical skills.
• Ability to organize his/her own work and work independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across multiple locations.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Ability to work collaboratively with other departments toward the greater good of the organization.
• Ability to adapt to a fast-changing environment.
• Experience in the material handling industry is preferred, but not required.
• Must have attention to detail with an eye for accuracy.
• This job description is subject to change at any time.

Job Type: Full-time

Pay: $135,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• Day shift

Application Question(s):

• Must have exp in Energy Storage Systems
• Must have exp in Power Management & Critical Facility Maintenance

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Atlanta, GA 30303 (Required)

Ability to Relocate:

• Atlanta, GA 30303: Relocate before starting work (Required)

Work Location: In person