The RN Hospice Case Manager will provide family-centered comprehensive care to patients of various ages and diagnostic groups who require on-call intervention. These include specialty populations such as infusion therapy, hospice, and pediatrics. The on-call support may include clinical phone guidance, coordination of care, scheduling, and direct patient intervention through visits.
Direct Care Role:

• Provides direct care services to patients/families in community and institutional settings.

• Utilizes principles of the nursing process to assist in data collection and evaluation of nursing care.

• Utilizes effective interviewing techniques; sets limits, and collects data based on specific roles.

• Demonstrates nursing knowledge and skills in the implementation of prevention, therapeutic, and rehabilitative nursing care.

• Communicates and collaborates effectively with health care providers, third parties, patients, and families based on specific roles.

• Explains processes, procedures, and treatments to patients to gain cooperation, understanding, and ease apprehension.

• Maintains awareness of the comfort and safety needs of patients.

• Observe patients, record significant conditions and reactions, and notify the supervisor or Physician of the patient's condition and reaction to drugs, treatments, and significant incidents.

• Responds to life-saving situations based on nursing standards, policies, procedures, and protocols.

• Uses oral and written communication to convey pertinent information to members of the health care team promptly.

• Complies with company policies and procedures.

• Completes all required forms, reports, time cards, itineraries, etc, accurately and within the designated timeframe.

• Recognizes and follows established lines of communication.

• Performs other duties as assigned.

Indirect Care Role::

• Maintains knowledge of Horizon computer system for care delivery applications.

• Coordinates communications with third-party payors for pharmacy, DME, and other supplies needed for the clinical plan of care.

• Maintains knowledge of regulatory, licensing, and accreditation agencies.

• Performs other duties as assigned.

• 1 years of experience in Hospice, Palliative Care, Oncology, and/or Infusion Therapy

• Pediatric experience is helpful

• Associate's Degree in Nursing or higher

• Registered Nurse, licensed in the State of Ohio

• Basic Life Support

• Valid Driver's License

• Experience working as part of a team and working effectively with persons and communities from diverse cultural, social, and ethnic backgrounds. The ability to work in a complex institutional structure requires significant collaboration.

• Strong planning and organizational skills.

• Demonstrated ability to work well under pressure, within strict time parameters, and with a strong attention to detail.

• Ability to work independently with minimal supervision.

• Demonstrated ability to maintain strict confidentiality.

• Bi-lingual a plus.