• Supervise receptionists, including hiring, firing, and evaluating performance, reviewing time reporting, enforcing company policies and communicating new practices and policies regarding reception duties
• Schedule receptionists according to staffing needs, serving as a receptionist, as needed
• Receive client complaints and concerns regarding reception, escalating issues to Hospital Manager, as needed
• Maintains specialist (non-emergency doctors) scheduling information and changes
• Count cash and/or balance daily transactions, balance cash drawer and make change, as needed
• Process refunds, returns, and credits, as needed by location
• Organizes and processes all payment plans and held checks, as needed by location, obtaining approvals as necessary
• Bi-monthly billing statements and collections as well as end-of-month closing reports, as required by location
• Serve as back-up to Hospital Manager for maintenance or building issue resolution

Qualifications:

• High School diploma or equivalent.

• Veterinary environment, terminology, and protocols
• Working in a team environment

• Customer Service
• Handling multiple tasks and priorities
• Multi-line telephone systems
• Organization skills
• Attention to detail
• Verbal and written communication skills
• Supervisory and staff scheduling skills
• Basic math skills
• Properly handling and accounting for cash and client payments

• Good interpersonal skills