Description

SUMMARY

Responsible for interacting with service customers and making sure each of our customers had a truly extraordinary visit.

Responsibilities Include:

• Answer incoming service calls and schedules service appointments or take messages for advisors.
• Checks service department voicemails.
• Monitors texting platform and responds to customers.
• Make follow up calls to automated texts that were not responded to from manufacturer.
• Call/text special order customers to schedule appointments.
• Call and set up all we owe appointments and track on a google document.
• Call/text customers with recalls and schedule them for service.
• Prepare for next days appointments.verify parts are here and loaner cars available.
• Document repeat repairs on appointment with special flag and let manager know via email.
• Flag all special order parts.
• Help advisors when possible: fax documents for payment, take warranty payments, etc.
• Greets customers who walk into the service drive and determines the nature of their visit and obtains basic customer information, if needed.
• Answers basic customer inquiries. Refers more extensive inquiries to the appropriate person.
• Directs customers to the correct department, notifies the appropriate team member that a customer is waiting, or introduces the customer to the correct team member.
• Calls customers when license plates arrive. Mail license plates to customers if requested by customer.
• Makes new car packets and key tags.
• Keep customer areas clean and orderly during hours of operation. Fill/Refill coffee machine, waiting room snacks and bottled water. Reorders supplies as needed.
• Other duties as assigned.

Why Bruce Titus Automotive Group?

We are an exciting, dynamic, and highly successful team. We continue to grow and expand our footprint through acquisitions of new dealerships and expanding our current ones. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.

We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:

• On-site training
• Medical, Dental and Vision Plan
• Paid Holidays & PTO
• Short Term Disability
• 401(k) Retirement Plan
• Life Insurance Plan
• On-going training and opportunity for growth

Bruce Titus Automotive Group is an equal opportunity employer and a drug free workplace. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

While performing the duties of this Job, the employee is regularly required to sit, stretch, reach, bend, twist, turn, handle and stoop. The employee is frequently required to talk or hear. The employee must occasionally lift and/or move up to 25 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment can range from slow to fast paced and may include multi-tasking. The work environment is an indoor office environment. The noise level in the work environment is low to moderate.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.