The Visitor Services Associate plays a crucial role in providing exceptional customer service and ensuring a positive experience for visitors at the Bruce. This frontline position involves greeting and assisting visitors, processing admissions, and promoting museum memberships.

Responsibilities:

• Welcome visitors to the museum with a friendly and courteous demeanor, providing information about exhibitions, programs, and amenities.
• Process ticket sales, memberships, and other transactions accurately and efficiently using the museum’s ticketing system.
• Assist visitors with special needs, including accessibility accommodations, stroller and coat check services, and other requests.
• Answer visitor inquiries in person, over the phone, and via email, providing accurate information about museum hours, ticket prices, membership benefits, and upcoming events.
• Work closely with other visitor services staff, security, and facilities to maintain a clean, safe, and comfortable environment for visitors.
• Monitor visitor flow and ensure adherence to museum policies and procedures, including crowd control and safety protocols.
• Collaborate with museum staff and volunteers to enhance the visitor experience and address any issues or concerns that may arise.
• Stay informed about current exhibitions, programs, and events to effectively promote museum offerings and encourage visitor engagement.
• Attend staff meetings and training sessions as required.
• Perform other related duties and projects as assigned.

Qualifications:

• Education: high school diploma or equivalent required.
• Previous customer service experience in a museum or at a cultural institution is a plus.
• Demonstrated computer literacy, including working knowledge of Microsoft Office applications.
• Experience with point-of-sale systems and/or database-driven software, such as Altru, is preferred.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse audiences.

Work Environment and Physical Requirements:

• The Associate will primarily work in indoor settings within the museum’s public areas, including the admissions desk and the education desk.
• Ability to remain in a stationary position for extended periods of time.
• Ability to traverse through various areas of the museum.
• Ability to operate standard office equipment, including computers and keyboards, for extended periods of time.
• Reasonable accommodations may be made to enable qualified employee to perform essential job functions.
• The work environment may involve exposure to moderate noise levels, varying temperatures, and occasional crowds and large groups of visitors.

Job Type: Part-time

Pay: $16.00 per year

Schedule:

• Evenings as needed
• Monday to Friday
• Weekends as needed

Work Location: In person