Summary

Responds to Internet customer inquires and ensures that the dealership actualizes its maximum profit potential on Internet sales.

At Browns CDJR we strive to make every customer a customer for life.

Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.

Every employee at Browns CDJR is absolutely critical to its success.

Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Responsibilities

Answer customer calls and establish follows-up with sales appointments.

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates.

Present initial financing options based on customer needs.

Follow up with leads that are not ready to make an appointment or no-show.

Participate in team and process development sessions keeping positive relationships with teammates, sales teams and dealership management.

Utilize CRM tracking system daily.

Benefits

• Medical
• Dental
• 401K
• Paid Training
• Paid Vacation
• Company Holidays
• Saturday Lunches
• Employee Discounts

Qualifications

At least one previous role based in customer service experience

Team player with collaborative attitude

Prompt and courteous demeanor

Positive and enthusiastic personality

Must have strong computer skills

Must have a valid driver’s license

Willing to submit to a pre-employment background check and drug screen

Last updated : 2024-05-02