Knowledge of general office procedures.

Knowledge of simple bookkeeping practices and the ability to make arithmetic calculations.
 
Knowledge of and ability to utilize a computer and the required software.
 
Considerable knowledge of terms and forms used in legal discourse, procedures and documents.
 
Ability to prioritize and categorize child support enforcement cases.
 
Ability to examine and appraise documents and files for determining any required actions as it relates to job function.
 
Ability to understand and follow complex oral and written instructions.
 
Ability to obtain required information by interviewing individuals.
 
Ability to type at a minimum rate of 40 net words per minute.

Ability to answer inquiries and complaints effectively and maintain competence in stressful situations.
 
Ability to learn and apply the specialized knowledge and skills of the department, including locating absent parents.
 
Ability to utilize a variety of office equipment.
 
Ability to accept responsibility and exercise independent judgment within the scope of defined duties and responsibilities.
 
Ability to establish and maintain effective working relationships with staff and the public.
 
Ability to communicate effectively both orally and in writing.
 
Ability to work and understand a complex data system (KIDS).

Ability to plan and organize duties and responsibilities.
 
Ability to work the required hours of the position.