4 Information Technology Specialist - Infrastructure Services Jobs in Fort Lauderdale, FL

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Information Technology Specialist - Infrastructure Services

Broward County

Fort Lauderdale, FL | Full Time

$77k-101k (estimate)

8 Months Ago

Information Technology Specialist (Computer Aided Dispatch - CAD)

Broward County, FL

Fort Lauderdale, FL | Full Time

$72k-89k (estimate)

6 Days Ago

Information Technology Specialist

US Executive Office for U.S. Attorneys and the...

Fort Lauderdale, FL | Full Time

$70k-85k (estimate)

4 Months Ago

E-911 Project Manager (Information Technology Specialist)

Broward County

Fort Lauderdale, FL | Full Time

$101k-128k (estimate)

8 Months Ago

Information Technology Specialist - Infrastructure Services

Broward County Fort Lauderdale, FL

$77k-101k (estimate)

Full Time | Public Administration 8 Months Ago

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Broward County is Hiring an Information Technology Specialist - Infrastructure Services Near Fort Lauderdale, FL

Broward County Board of County Commissioners is seeking qualified candidates for the position of Information Technology Specialist (Infrastructure Services) in the Regional Emergency Services and Communications Technology Division.

The position is responsible for maintaining the design and integrity of Broward County’s Mission Critical Public Safety Network with a focus on Applications, Server Infrastructure and Storage Platforms. The Public Safety Network supports the operation of the Countywide Computer Aided Dispatch System, the Countywide Regional Law and Fire Records Management Systems, the Mobile Data System, Virtualization, Storage platforms, and dozens of other public safety applications and services leveraged by emergency responders and 911 communication centers. This role will be responsible for designing, implementing, and testing complex server and storage environments in support of public safety customer needs. As a member of the Regional Emergency Services and Communications Technology Division, the ITS will provide onsite, remote, and on-call support to our public safety customers who have critical response time requirements.

Primary Role:

(1) Providing 24x7, proactive incident detection and remediation service for Broward County's Public Safety Server Infrastructure;
(2) Maintaining and administering the existing Public Safety Server and Storage Infrastructure equipment;
(3) Increasing the reliability and availability of the PSI server infrastructure and services;
(4) Improving server and application performance;
(5) Improving server, application, and storage security;

(6) Leading continuous improvement programs related to public safety mission critical applications, server, and storage infrastructure;

(7) Performing research, data analysis, and feasibility studies in order to submit technical and management reports;
(8) Designing and implementing complex data applications, server, and storage related projects;
(9) Ensuring compliance to local, county, state, and federally mandated changes (FDLE, FCIC/NCIC/CJIS);
(10) Change Management coordination;
(11) Continuous monitoring of availability, performance, utilization, and overall Server Infrastructure health;
(12) Establishing guidelines and standards for projects associated with the Public Safety Server Infrastructure
(13) Assisting with preparation of budget, procurement, and system development life cycle (SDLC) related to the PublicSafety Server Infrastructure hardware and applications;
(14) Establishing policies and procedures concerning the use of the Public Safety Server Infrastructure environment.

Position Duties:

• Server Level: Design, installation, support and overall administration of physical servers, hardware components, firmware, and ancillary cabling, and primary responsibility of the County's Server Infrastructure.
• Internal Systems: Design, installation, support and overall administration of public safety applications and centralizedinfrastructure applications.
• Microsoft Related Technologies: Windows Servers, SQL, Clustering, Active Directory, DNS, and Group Policies.
• Administration and Maintenance: Anti-Virus, Patch Management, Continuous System Health Checks, Security Audits, System Alerts and Notifications.
• Author and maintain documentation of all Server Systems and Storage Infrastructure.
• Communication with customers as required: Engaging stakeholders regarding incident progress, impending changes, and outages as part of a Change Management Process.

Duties include managing daily operations, maintenance and administration of the various Public Safety server and storage infrastructure components. Duties require knowledge and familiarity with advanced server and storage infrastructure and architecture, and the principles, methods and best practices to ensure delivery of mission critical application services with 99.999% reliability.

Work involves on-going Move-Add-Change-Delete (MACD) Services. Examples of PSI infrastructure MACD may be: Active Directory objects, DNS, GPO, installation and support of third-party public safety applications. Additional work includes IP/Port/VLAN/DMZ configurations and firewall policy requirements, patch and anti-virus deployments, access control request, server failover, and datacenter provisioning such as rack space and power requirements.

Required technical proficiencies include:

• Advanced expertise with Microsoft Windows Server 2016 and later environments including fluency with Active Directory, DNS, Group Policy, and ODBC.
• Advanced expertise with virtual server environments.
• Advanced expertise with datacenter concepts and methodologies.
• Advanced expertise with enterprise storage arrays, NAS, and SAN technologies.
• Experience with installation and configuration of server physical hardware and ancillary cabling.
• Experience with server backup and recovery solutions including snapshot and replication methodology.
• Experience with disaster recovery procedures.
• Experience with continuous patch management and anti-virus updates.
• Fluency with the Microsoft Office Suite including Word, Excel, Outlook, Skype, PowerPoint, and Visio.
General Description:
Manages large scale information technology projects.
Works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports.

Minimum Education and Experience Requirements:
Requires a Bachelor's degree from an accredited college or university with major coursework in computer science or closely related field.

(One year of relevant experience may be substituted for each year of required education.)
Requires four (4) years of experience in systems analysis, systems design and/or applications programming relevant to area of assignment including related project management or closely related experience.
Special Certifications and Licenses:

Possession of or eligibility to obtain basic CJIS Security Awareness Level 4 certification.
Possession and maintenance of a Florida Class E Driver's License.

Preferences

• Strong written, verbal, interpersonal and presentation communication skills.
• Experience with engineering, design, installation, administration, and maintenance of server and storage infrastructure.
• Experience with managing complex and sophisticated mission critical projects.
• Experience with performing research, data analysis, and feasibility studies in order to submit technical and managementreports.
• Experience with leading continuous improvement programs related to public safety mission critical applications andcommunications infrastructure (E-911).
• Experience with IT Technology Security including knowledge of and experience with current vulnerabilities and threats, ITbest practices and new technologies supporting server and storage security, containment and segregation techniques.
• Experience with Windows Servers, Virtualization (VMWare, HyperV, etc.), Domain Controllers, Active Directory, and StorageArea Networks.
• System Administration Certifications (MCSE, MCSA, Server , or closely related field).
• Network Administration Certifications (CCNA, CCIE, CISSP, or closely related field).

• Six Sigma Certifications (Green Belt, Black Belt, or Master Black Belt).
• Database Administration Certifications (SQL, Oracle, or closely related application).
• Virtualization Administration Certifications (Citrix, VMWare, HyperV, or closely related application)
• Master's Degree in Computer Science, MIS OR closely related technical field.
• Project Management Certificates (PMP, PgMP, Project , or closely related field).

DUTIES AND RESPONSIBILITIES:

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Provides high-level technical expertise and project management direction of multiple large scale information technology initiatives including technological research, analysis, design, development, and implementation of projects.

Reviews County-wide information technology strategic direction, recommends approaches for incorporation of the emerging technologies when appropriate, and implements the approved approach.

Reviews programming techniques and recommends information technology solutions, enhancement plans, and related cost-benefit comparisons.

Supervises professional and technical personnel in assigned work teams or sections.

Plans, organizes and implements approved emerging technologies.

Administers County-wide technological specialty functions.

Performs project management responsibilities for large scale complex information technology projects.

Reviews systems designs, development of applications, and documentation for accuracy, timeliness, and adherence to departmental standards.

Documentation of deployment, security, quality assurance, change controls, and compliance.

Performs related work as assigned.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

County Core Competencies

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
Customer focus: Building strong customer relationships and delivering customer-centric solutions.
Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer. The ADA requires Broward County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with the Professional Standards/Human Rights Section.

Emergency Management Responsibilities

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.