JOB
Broward County is not accepting attachments for this recruitment, including resumes or similar supporting documentation. Please ensure you complete the application in its entirety and include all information you want considered.Benefits of Broward County EmploymentHigh Deductible Health Plan – Bi-Weekly Premiums: Single $10.39 – Family $76.94Includes County Funded Health Savings Account of up to $2,400 AnnuallyConsumer-Driven Health Plan – Bi-Weekly Premiums: Single $78.64 – Family $273.13Florida Retirement System (FRS) – Pension or Investment Plan457 Deferred Compensation Employee MatchEleven (11) Paid Holidays Each YearVacation (Paid Time Off) = 2 Weeks Per YearUp to 40 Hours of Job Basis Leave for Eligible PositionsTuition Reimbursement (Up to 2K Annually)Paid Parental LeaveJOB ANNOUNCEMENT TO REMAIN OPEN UNTIL A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED AND MAY CLOSE AT ANY TIME. The Broward County Board of County Commissioners is seeking qualified candidates for Bus Traffic Controller.General DescriptionPerforms advanced and supervisory communications work in receiving and dispatching messages for controlling routine and emergency Transit bus operations.Works under general supervision, independently developing work methods and sequences.Minimum Education and Experience RequirementsRequires four (4) years of experience in mass transit or transportation operations, including two (2) years of transit operations supervisory experience to have included either scheduling, dispatching, communications or operational data analysis.Special Certifications and LicensesCommercial Driver License (CDL) Class A or B with relevant passenger endorsements.PreferencesAssociate, Bachelor's or Master's Degree in Business, Public Administration, Transportation Planning or closely related field.Transit Systems Analysis CertificationTransit Management CertificationTransit Safety and/or Security CertificationRail Traffic Control Operations ExperienceBCT Transportation Leadership Program (TLP) Graduate1 year CAD/AVL Experience1 year MIDAS, Trapeze Ops, HASTUS or Giro Experience1 year Operations Control Center Experience1 year experience working in a union environment, including applying contract provisions
EXAMPLE OF DUTIES
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.The Bus Traffic Controller must demonstrate knowledge of the operational characteristics of a fixed route transit system, which includes knowledge of schedules, forms, routes, regulations, rules and procedures used in highly advanced CAD/AVL transit dispatching systems and knowledge of the arterial and secondary road networks of Broward County. Ability to analyze and evaluate data, determine data requirements, and prepare recommendations and reports. Ability to react quickly and calmly in emergency situations. Ability to work a variety of shifts and days off with occasional unscheduled mandatory overtime. Some knowledge of Microsoft Office Suite (Outlook, Word, Excel, etc.). Other job functions are listed below: Manages the operations of a communications center.Provides notification to specific personnel during special requests and emergency procedures.Coordinates system operations and personnel during emergency conditions.Responds to calls and provide excellent customer service to all internal/external staff, customers and stakeholders. Monitors and controls special bus movements.to deliver efficient service.Maintains route and schedule adherence, mitigating delays by following failure management techniques.Prepares and completes forms, reports, and tickets. Performs related work as assigned.
SUPPLEMENTAL INFORMATION
CompetenciesTech SavvyAnticipates and adopts innovations in business-building digital and technology applications. Successfully leverages the latest technologies to increase performance. Quickly embraces and masters new technological advances adopted by the organization. May help others learn the terminology.Manages ComplexityMakes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Quickly determines the most critical data and focuses analysis there; recognizes even subtle symptoms that indicate problems; probes deeply for root causes; uses systematic problem-solving methods. Well.Decision QualityMakes good and timely decisions that keep the organization moving forward. Consistently demonstrates strong judgment; may be sought out by others for expertise and guidance. Takes smart, independent action in urgent and non-routine situations, knows when to escalate for others' involvement.Plans and AlignsPlans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.Optimizes Work ProcessesKnows the most effective and efficient processes to get things done, with a focus on continuous improvement. Pays close attention to a variety of metrics and benchmarks; determines both major and subtle ways to optimize processes. Swiftly resolves process breakdowns; takes steps to ensure that problems do not recur.Ensures AccountabilityHolds self and others accountable to meet commitments. Accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.Communicates EffectivelyDevelops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports.Situational AdaptabilityAdapts approach and demeanor in real time to match the shifting demands of different situations. Takes steps to adapt to changing needs, conditions, priorities, or opportunities. Understands the cues that suggest a change in approach is needed; adopts new behaviors accordingly.County Core ValuesAll Broward County employees strive to demonstrate the County's four core behavioral competencies.Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.Customer focus: Building strong customer relationships and delivering customer-centric solutions.Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.Values differences: Recognizing the value that different perspectives and cultures bring to an organization.Americans with Disabilities Act (ADA) ComplianceBroward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.Emergency Management ResponsibilitiesNote: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.County-wide Employee ResponsibilitiesAll Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.