Job description

Broussard, David & Moroux is a top personal injury law firm in downtown Lafayette that offers potential for advancement, annual salary increases, holiday bonuses, generous holiday schedule and competitive benefits for employees.

We are in search of a talented receptionist who thrives in a challenging and high paced environment. Our law firm is a bustling place: the people are amazing, our staff is busy, and all of us work hard for our clients.

Your attitude and eagerness to work are everything. The purpose of our firm is to help people recover from life changing losses. You will be the first person our clients hear when they call for help; you will be the first face they greet when they come to our office. We need your help to make our clients feel loved and welcome.

Responsibilities

· Maintain a positive, upbeat manner with walk-in and call-in clients. In many cases, you will be the first impression our clients ever have of our firm. Your attitude and ability to make people feel welcome and understood will resonate with these clients more than you can know.

· Field calls from clients, attorneys, adjustors, judges, and persistent salespeople with professionalism and patience.

· Maintain the confidence to stay on top of your work.

· Transfer calls to the appropriate internal parties, or take messages for callback if necessary.

· Document incoming calls from clients in our software, whether that be establishing a new client case and assigning it to the appropriate attorney, or documenting an inquiry from a client.

· Use your judgment and interpersonal skills to let new know clients we are here to help them in their time of need and provide existing clients with assurance that their needs will be dealt with timely.

· Develop sufficient knowledge to respond to basic client questions and perform front-line screening of incoming calls.

Required Skills

· Communication and Positive Attitude. This is the role for a master communicator. Internal and external constituents will need to be handled efficiently and professionally in person, over the phone and thru email.

· Flexibility. No matter how hard we try to capture everything in your job description, something will come up that we missed. The ability to take changes in stride will serve you well.

· Multitasking. The job will require you to be able to keep several balls in the air at once. No two days will be the same but you must be ready to handle whatever is thrown at you.

· Quick list of hard skills: Phone management and clear speech, Organization, Time management, Microsoft Office; general computer skills

Candidates must also possess and share our core values below:

• We enjoy coming to work every day.
• We approach problems with excitement and energy.
• We do the right thing no matter what we are doing.
• We never compromise our integrity.
• The service we provide is speaking for those who cannot advocate for themselves.
• We are kind and caring to all we encounter—including our opponents.
• What you do and how you do it are reflections of who you are.
• We never cut corners.
• Be proud of your work and make work worthy of yourself
• Understand what is most important about the work we do;
• Believe in the work you create; and
• Be bold.
• We believe success requires thoughtful planning, intentional action, and a persevering spirit

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Lafayette, LA 70501 (Required)

Ability to Relocate:

• Lafayette, LA 70501: Relocate before starting work (Required)

Work Location: In person