Mission Statement: Through skilled and devoted team members, Broulim's will provide the highest levels of Guest Service, Quality, and Value in a clean, enjoyable environment, thereby ensuring profitability and growth.

Vision Statement: Broulim’s Fresh Foods will always strive to be the best Independent Grocer in our communities.

Broulim’s Absolutes: fundamental practices that align our actions to our Mission and Vision Statements

Essential Job Duties and Responsibilities

• Deliver excellent guest service through a friendly and courteous behavior by greeting, assisting, and responding to guest’s needs in order to promote Broulim’s image and increase guest confidence and loyalty.
• Promote a high level of morale and respect within department and store, utilizing friendly professional methods of honest and open communication, thereby being a positive example to others.
• Maintain good working relationships with other departments to ensure smooth flow of products and service throughout the store, with objective of improving sales store wide.
• Comply with all company policies, programs, and directives as specified by your manager and in the Team Member Manual.
• Maintains cake decorating skills and talents. Seeks updated information regarding the required decorating skills and new trends.
• Possess knowledge of basic bakery terms and processes such as fermentation, bench time, proofing, and effects of temperature variations on bakery items.
• Assists in making orders for bakery ingredients and supplies and maintains inventory levels in accordance with department and store policy.
• Capable of taking and filling orders from guests including all necessary information in a courteous manner.
• Responsible for complete processing of larger tier cake orders, including taking orders, producing the cakes and ensuring the final accounting of accessories for which a deposit is to be refunded.
• Maintains adequate inventory of all novelties and supplies necessary for cake decoration. Assists in receiving and storing of bakery products.
• Capable of filling, rotating, arranging and merchandising displays and display cases.
• Possesses knowledge of pricing, dating, and wrapping or bagging of all bakery products.
• Properly display product by having a sign identifying each item, and its price.
• Possesses knowledge of bakery items, descriptions and ingredients so as to better serve our guests and answer any questions that might arise.
• Capable of producing other bakery items as directed by the Bakery Manager.
• Maintain adequate and appropriate department records at all times.
• Assist in maintaining effective department security in compliance with company policy and directives.
• Ensure safety for yourself and others by using equipment in a safe and cautious manner after seeking and receiving proper training and instruction.
• Ensure company standards for safety, sanitation, and productivity are maintained.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty with accuracy and maintain a high level of productivity and guest service. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired knowledge, skills and abilities

1. Ability to read, interpret and apply common sense understanding to instructions, policies and procedures either written or oral.

2. Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with guests and team members.

3. Ability to accept constructive review and be accountable for one’s own success.

4. Must have ability to work weekends, evenings, and holidays.

5. Must possess integrity, a positive attitude, be mission driven, and be self-directed with a shared passion for Broulim’s Mission.

6. Education: High School diploma or general education degree (GED); or related job experience and / or training are required.

7. Certificates / Licenses: Food Handlers Certificate

8. Minimum Age: 18

9. Experience: Previous bakery and cake decorating experience required.

10. Math: Basic math skills required. Basic math skills using units of money, weight, measurement, volume addition, subtraction, multiplication, division, and percentages required.

11. Computer: Basic computer skills required.

12. Equipment: pallet jack, hand truck, box cutters, 6 wheeler, wrapper, fryer, dishwasher, racks, and pans.

13. Physical / Sensory Demands: the work environment characteristics described here are representative of those an associated encounters while performing the essential functions of this job.

Work is generally performed in a safe and comfortable store environment with the possibility of infrequent exposure to cold conditions.