What’s the role like and who’s a good fit:
Intake Specialists are the heart of Broughton Partners as they’re the potential claimants first point of contact with our company. The goal of the Intake Specialist is to (a) determine if the people calling in have a valid legal claim (b) and answering their questions to help determine if signing a legal retainer to be represented by a litigating law firm is right for them. As our company deals primarily with mass tort cases, many of the people you interact with in this role may be distressed and being empathetic and patient is crucial to success.
Main Responsibilities of an Intake Specialist:

The vast majority of the time working as a Intake Specialist is spent fielding inbound calls from potential claimants who have opted in to be contacted either by calling us directly after seeing an ad or by completing a web form to be contacted. There are no cold calls made to potential claimants who have not opted in previously. You’ll be provided with training on detailed scripts, Formsite surveys to determine eligibility, and Salesforce to manage calls efficiently.
10% Ongoing training on process and best practices
We conduct training sessions frequently as new torts emerge and we identify best practices. We also want to hear your feedback and areas you think we can improve so we can address them. We believe in transparency and share regular town halls.
Must-Haves: