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Collaboration Analyst/Telephony Analyst
Tampa/Ybor, FL
Onsite 4-5 Days
12-18 Contract
Our local utility partner is seeking a skilled and experienced Collaboration Analyst/Telephony Analyst to join our dynamic IT team. The ideal candidate will play a key role in designing, implementing, and supporting our collaboration and telephony infrastructure. As a member of the team, you will be responsible for driving innovation, optimizing communication solutions, and ensuring the seamless operation of our collaboration tools and telephony systems.
Responsibilities:
Defining Configuration Specifications and Business Analysis Requirements:
· Collaborate with stakeholders to understand collaboration technology needs.
· Define configuration specifications collaboration systems.
· Gather business analysis requirements to align solutions with organizational goals.
System Management and Optimization:
· Configuration, maintenance, and optimization of collaboration systems.
· Plan and execute MAC requests related to collaboration systems.
Quality Assurance:
· Perform quality assurance checks on collaboration systems and processes.
· Ensure collaboration systems meet performance standards and user expectations.
Technical Troubleshooting:
· Investigate, troubleshoot, and remediate collaboration systems issues.
· Provide recommendations to the team for improvements.
Contractor Management:
· Coordinate with contracted companies for collaboration system upgrades, patching and ongoing support.
· Ensure timely project execution and adherence to quality standards.
System Experience:
· Cisco CUCM VoIP System
· Cisco PCCE (Contact Center System)
· Cisco Cube
· Cisco Video Conference systems Managed via Control Hub
· Microsoft Teams meetings
Requirements and Skills:
· Proven experience in managing Cisco Collaboration and Contact Center technologies.
· Strong troubleshooting skills and ability to handle complex issues.
· Dial plan and call flow/routing management
· Project management experience for successful system implementations.
· Vendor management experience.
· Excellent communication and collaboration skills.
Core Competencies:
· Takes ownership and acts with integrity.
· Drives operational excellence for customers.
· Build strong, collaborative relationships.
· Cultivates innovation and embraces change.
· Thinks strategically and exercises sound judgment.
Preferred Certifications:
Associate/Intermediate level:
· Microsoft 365 Certified: Teams Administrator Associate
· Microsoft Certified: Teams Support Engineer Specialty - Certifications | Microsoft Learn
· SIP Training and SSCA® Certification - SSVVP™ Voice and Video over IP training and certification (thesipschool.com)
· Certification | BICSI - Installer & Technician, DCDC
Professional/Expert/Advanced level:
· Microsoft 365 Certified: Teams Voice Engineer Expert
· SIP Training and SSCA® Certification - SSCA® 'Elite' SIP training and SIP Certification (thesipschool.com)
· Certification | BICSI – RTPM, RCDD
· CCNP Collaboration - Training & Certifications - Cisco
· CCIE Collaboration Certification and Training - Training & Certifications - Cisco
Job Type: Contract
Pay: $30.00 - $35.00 per hour
Benefits:
Compensation package:
Experience level:
Schedule:
Work Location: In person
Contractor
Business Services
$77k-97k (estimate)
04/24/2024
08/20/2024
brooksource.com
DENVER, CO
1,000 - 3,000
2000
KEITH BUHRDORF
<$5M
Business Services
At Brooksource, our business is people. Relationships are at the center of everything we do. A successful partnership is only as strong as the relationship built. Since 2000, Brooksource has established and maintained relationships with our clients, consultants, and internal employees in an effort to create an unparalleled experience. Were your trusted partner for delivering on technology initiatives through a variety of resourcing solutions. We provide technology solutions ranging from contingent labor to managed services, along with our niche consulting programs Elevate and Project Patriot w...hich address workforce talent gaps. With a growing national presence, Brooksource is working to redefine what to expect from an IT Services provider. Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws
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