Job Summary

Oversees the displays and preparation of coffee products in accordance with Company standards. Leads Starbucks department personnel to promote sales and customer service to meet profitability goals.

Essential Duties and Responsibilities

• Works in conjunction with upper management to schedule, direct, and delegate work to department personnel.
• Oversees designated department and does not extend to other departments within the store.
• Reviews historical data regarding sales, ads and promotions. Manages inventory using item management processes to ensure satisfactory in-stock levels.

Reviews profit and loss, sales, shrink, and labor data; provides verbal or written summary to upper management regarding any related issues.

• Responsible for maintaining and improving sales performance, financial results, public relations, product quality, and work standards.
• Enforces quality control and food safety standards and ensures dated products are stocked and rotated properly. Makes fine judgements about aroma, flavor, taste, and color to inspect coffee products for quality.
• Oversees all aspects of department production including preparing, packaging, and labeling.
• Oversees personnel preparing, baking, and serving food and coffee products.
• Checks inventory on trucks, unloads products, and ensures accuracy of inventory, product ordering, and associated paperwork.
• Promotes product sales through use of suggestive selling initiatives and appealing product displays.
• Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.
• Provides friendly and customer-service-oriented attitude by greeting customers, answering questions and taking orders by phone and in person.

Knowledge, Skills and Abilities

• Strong organizational skills and attention to detail.
• Advanced knowledge of coffee department operations.
• Advanced knowledge of in-store ordering machine and inventory management processes.
• Ability to lead and motivate others.
• Ability to effectively communicate with customers and partners in written and verbal form.
• Ability to multi-task and work in a fast-paced environment.
• Ability to read and operate digital equipment, meters, dials, and / or calibrated scales.
• Ability to safely operate hazardous tools and equipment such as an espresso machine, coffee grinder, commercial ovens, etc.
• Ability to use precision and non-precision hand tools.
• Ability to learn new technology systems, methods, and processes.
• Ability to work flexible schedules including nights, weekends, and holidays.
• Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.
• Must report any potential hazards that cannot be immediately remedied to a supervisor.

Education, Experience, and Qualifications

• High school Diploma or GED and two or more years of related experience; or an equivalent combination of experience and / or higher education required.
• Minimum of 18 years of age required.
• Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
• Manager Food Safety certification required.

Physical Demands

• Continuously required to use close vision, distance vision, depth perception or the ability to focus.
• Continuously required to talk and hear.
• Continuously required to use hands for reaching, touching, or handling.
• Continuously required to stand or walk.
• Frequently required to use strenuous finger or hand movements.
• Frequently required to bend, kneel, squat, or stoop.
• Frequently required to push, pull, maneuver or lift objects up to 40 lbs.
• Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.
• Attendance at work is required.

Work Context and Environment

• Work is generally performed in a retail store.
• Frequently exposed to extreme cold conditions (non-weather).
• Frequently exposed to extreme heat conditions (non-weather).
• Occasionally exposed to wet, slippery, or damp conditions.
• Occasionally exposed to cleaning agents.
• Noise level varies.

Brookshire Grocery Company strives to provide a safe, drug free and alcohol-free environment for its partners and guests.

The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.

Last updated : 2024-05-10