Job Description

Position Summary

Serves as a point of contact for resident interactions on site. Assists with the administrative and coordination for move-in process, resident requests, customer follow-up, renewal process, move-out process, resident transfers, and evictions.

This position may be required to work weekends.

Essential Job Functions

1. Promotes positive, proactive customer interactions to make their experience of the highest quality.

2. Solves simple to complex resident relations issues in a timely manner and ensures that all relevant information regarding resident concerns and requests are accurately recorded.

3. Assists residents with the move-in and move-out process as needed.

4. Supports and ensures timely input, proper use and full utilization of on-site PC-based property management software systems including assistance in training of new employees and ongoing training of property employees.

5. Performs resident retention calls according to guidelines currently in place and assists with the resident retention process which includes renewal paperwork.

Participates in performance leasing consultant duties as needed (leasing, tours, etc.)

7. Process resident applications, lease documents and related paperwork as needed.

8. Performs community inspections to ensure aesthetics are maintained to company expectation and assist with intake and input of work orders.

Education

This position requires a(n) High school diploma / GED.

Work Experience

Below is the required / preferred work experience for this position :

1 - 2 Years : Customer service - Preferred

Compensation

$21 hourly

LI-DG24

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

BPMF

Last updated : 2024-04-30