Job Description

Position Summary

Provides operational and administrative support to the Property Manager for assigned communities. Coordinates, enhances and maintains positive resident relations.

Oversees portions of building operations, including resident ledgers, bill pay and vendor management. Monitors regulatory compliance and company policies and procedures related to property management.

Essential Job Functions

Enhance Resident Relations : Fosters good tenant relations by managing requests / complaints. Receives tenant services requests and takes appropriate action to resolve issues.

Manage resident service using property management systems, directing inquiries as required to the appropriate building operations departments.

Maintains a working knowledge of all maintenance programs to ensure the proper and efficient operation of systems, preventive maintenance programs, housekeeping functions, and responses to resident maintenance requests.

Prepares service orders when residents call and distributes to appropriate associates for completion. Follows up on forwarded maintenance requests and makes sure that all residents are notified if there must be a delay.

Ensures completion of resident service requests.

Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewals.

Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures.

Conducts move-in and move-out inspections of apartments to determine applicable charges for damages. Conducts inspections to determine market readiness and implements high quality standards of cleanliness and aesthetic appearance.

May perform interim unit inspections.

Collects rent from residents, verifies amount paid, accounts for discrepancies, deposit rent checks, sends verifying information to Corporate Office and follows up on any delinquent rents, initiating eviction procedures as necessary.

Records and files : Maintain records and files of building office operations including contracts, purchasing records, notifications, permit renewals and violations.

Maintain Certificates of Insurance : Ensure all tenant and vendors working within the building meet certificate of insurance requirements.

Review and file all certificate of insurances submitted to building office.

May prepare purchase orders, code and process vendor invoices for payment, send documentation to Corporate Office and follow up on vendor payment inquiries.

May perform other duties as necessary.

Education

A High School Diploma / GED with Vocation training is required.

Requirements

Additional degrees that are preferred for this position include : Associate Degree in Property Management or Accounting / Bookkeeping.

1-2 years of required experience in Leasing, Bookkeeping, or Operations.

This position may require a valid driver’s license depending on the needs of the property.

Required skills for this position include : fair housing laws, property management, and Microsoft Office.

A preferred skill for this position include : affordable housing programs, One-Site, customer service, following through, and personal accountability.

Oral Communication - Speaks clearly and effectively in positive or negative situations; listens and gets clarification; responds well to questions.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically;

upholds organizational values.

Professionalism - Reacts well under pressure; treats others with respect and consideration regardless of their status or position;

accepts responsibility for own actions; follows through on commitments.

Compensation

$23.16 - 32.42 per hour

Great Incentives!

Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include :

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!

LI-NO1

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

BPMF

Last updated : 2024-05-07