In this role, you will support the implementation, troubleshooting, maintenance, and manage Information Technology (IT) systems; infrastructure, and processes related to these systems. Essential responsibilities and activities include but are not limited to:
• Supporting day-to-day operations, monitoring, and problem resolution for client server, storage, network devices, mobile devices, etc.
• Support Tier 1-2 in problem identification, diagnosis, by remaining actively engaged through successful resolution.
• Configure and manage Windows operating systems and installations, loads operating system software, troubleshooting, maintaining integrity and by configuring network components along with implementing operating systems enhancements to improve reliability and performance.
• Perform updates and patching to ensuring compliance with Information Assurance (IA) standards.
• Apply Security Technical Implementation Guides (STIG's) to Windows based operating systems. • Creating technical documentation such as standard operating procedures (SOP) and as builds for both technical and non-technical audiences. • Implement and maintain enterprise Windows Active Directory Architectures, performing daily monitoring and reviewing system logs.
• Deploy configure and maintain virtual hypervisors to include VMware and Acropolis Hypervisor (AHV); Virtual Desktop Infrastructure (VDI) platforms to include Citrix Xen Desktop; 3rd party applications, highly available SQL database engines, storage platforms similar to Dell EqualLogic and Dell Powervault. Required Progressive Experience:
• Analyzing system data to prevent problems and performing triage on and resolving system problems.
• Implementing new workstations and system extensions.
• An understanding of Windows patching and vulnerability remediation.
• Knowledge of Windows active directory hierarchy and implementation, networking, VLANS and routing.
• Requires the ability to work flexible shifts that may include occasional nights, weekends, and holidays.
• Requires a Security Certification.
• Requires the ability to travel up to 10% in the geographical area. Desired / Advantageous Qualifications:
• Certification\Experience in Access Control and Video Management Systems (CCure, Lenel, AMAG, Bosch, Gallagher, Genetec, Avigilon etc.).
• Microsoft SQL Server Query writing and management experience.
• Security , CASP, CCNA, CISSP and other technology related certifications.