Overview

Brookdale's CCRC Portfolio Seeks Regional Director of Operations 

Supporting six communities between AL, FL, IL, NC, OH, and SC

Ideal candidate has previous multi-site experience

Voted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity

Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Additional benefits offered include, but are not limited to:

• Tuition Reimbursement
• Pet Insurance
• Adoption Reimbursement Benefits
• Variety of Associate Discounts

This is an incentive based position, which may include bonuses, incentive or commission plans. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. Please note, Brookdale is committed to complying with all applicable laws and regulations regarding mandatory COVID-19 vaccination.

To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

Responsibilities

The Regional Director, Operations oversees operations and develops medium-term improvements which impact the organization. Manages and directs the operations of a group of communities in the Continuing Care Retirement Community Division under the direction of top divisional leadership. Oversees a revenue of $120 Million.

Monitors regional community operations through review of financial statements, sales and activity reports, clinical metrics, and other performance data to identify gaps, and reports these results. Ensures full-campus product alignment and reviews both operational and nursing home audits to ensure federal and state compliance with established quality and productivity standards. Assesses productivity and goal achievement, and determines cost reduction and program improvement in all product lines. Reviews risk management data trends in health care products. Keeps track of labor costs and hours and addresses concerns and action plans with Executive Directors and Health Care Administrators. Monitors community accounting and internal controls and practices with emphasis on skilled nursing.

Helps evaluate the feasibility of new or revised systems and procedures. Assists management team with problem solving and productivity improvements and empowers implementation of solutions.

Works with regional and community management to implement sales, marketing, and business development activities to include strategies to maximize occupancy and health care census growth.

Leads the regional and community operations teams in the evaluation and approval of campus business plans and operating budgets addressing improvement of occupancy/census and payer mix rates to include the penetration of services/payer sources to ensure feasibility and profitability. Participates in and partners with Marketing and Health Care Business Development in the research and pilot studies relating to new ancillary ventures. Proactively manages, controls, and approves capital expenditures. Partners with Marketing and Finance to assess and balance company profitability goals with operating resources.

Partners with executive staff to ensure general operations and clinical quality and to enhance operational performance of communities. Specifically, partners with regional and divisional clinical teams to assess facility survey readiness, safety standards, and quality metrics. Discusses issues of significance and impact for operations, and confers to resolve problems. Ensures action plans are created and executed upon. Seeks and provides advice and feedback. Initiates needed actions as appropriate

Plays key role in the effective communication and interfacing with community management on operational issues and ensures that the Executive Director(s) and Health Care Administrator(s) performance meets expectations.

Selects, develops, leads and retains a regional operations team that will successfully achieve operating objectives and initiatives according to company culture and beliefs. By example, inspires and motivates performance. Visits communities routinely and monitors the compliance of policies and procedures. Coaches staff as necessary to maintain high standards of quality care, financial accountability and business growth. Addresses organizational design and reporting relationships to prepare and respond adequately to changes and growth.

Discusses issues of significance and impact for regional community operations with appropriate associates in the Finance, Human Resources, Clinical and Information Technology.

Marketing/Sales, Business/Healthcare Development and Quality Improvement Departments. Seeks and provides advice and feedback. Initiates appropriate and needed actions.

Partners with regional and community operations teams to oversee the overall health and safety program and practices for the region and maintain a safe environment for the residents, associates and families Closely collaborates with HR Partner in campus talent acquisition and succession planning.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Qualifications

Education and Experience

Bachelor's Degree in Healthcare, Gerontology, Business or related field required.

Eight years’ experience in Operations, Healthcare/Long-Term Care Management, Marketing, Financial Planning and Human Resources in a management role required.

Experience in all aspects of senior living communities, with independent and assisted living, and Alzheimer’s care. Multi-site experience preferred.

Must have experience as Nursing Home Administrator, or equivalent combination of education and experience.

Certifications, Licenses, and Other Special RequirementsMust possess current, unencumbered Nursing Home Administrator License. Frequent car travel requires the incumbent to possess and maintain a valid driver's license. Ability to work some evenings/weekends and travel frequently by air or car.

Management/Decision MakingMakes analytical decisions and is accountable for all actions made by a department or group. Uses a high degree of analytical ability using sound judgment acquired through significant experience to solve complex and varied problems that could result in substantial loss of reputation.

Knowledge and SkillsHas significant knowledge of an advanced discipline with a working knowledge of related fields. Manages at least one function with full responsibility for results. High degree of accuracy in all assignments, ability to work independently and manage time effectively. Must understand the older adult market. High degree of initiative and creativity, good judgment, excellent oral and written communication skills and the ability to motivate. Ability to operate personal computers and related software.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop, kneel, crouch, or crawl
• Talk or hear
• Ability to lift: up to 25 pounds
• Vision
• Requires interaction with co-workers, residents or vendors
• Requires Travel: Frequently
• Requires Driving: Drives self (Tier 2)

Brookdale is an equal opportunity employer and a drug-free workplace.

Salary Range Information

$162,090.00 - $206,484.08 / year