BronxWork is Hiring (3) CQI Specialist for the Administration Department 

RESPONSIBILITIES

• Lead the Continuous Quality Improvement (CQI) initiative at the programmatic level, including by researching, designing, advocating for, training staff on, and otherwise implementing and maintaining controls, checks, systems, policies, and protocols that are effective in promoting contract and legal compliance, high quality program performance, high quality client service, mitigation of risk, and consistent use of best practices.
• Design, implement and maintain a variety of audit tools, assessments, surveys, reports, key performance indicators (KPIs), data systems, and dashboards that effectively track, evaluate, monitor and communicate: program impact, program performance against targets, program compliance with contractual and legal obligations, risk mitigation action plans, client experiences in receiving program services, and other relevant data points as needed. Make recommendations for improvement efforts as necessary.
• Coordinate with the BronxWorks CQI team to develop, implement, and maintain cross-departmental and/or universally applicable best practice policies/ procedures and templates.
• Ensure that the program takes all necessary steps to maintain applicable program operating licenses and credentials.
• Provide and/or facilitate effective staff training in relevant areas (both at orientation and ongoing), such as regarding charting, applicable law and regulations (e.g., HIPAA), contract requirements, agency and program policies and procedures, data systems and data entry protocols, and the use of data toward programmatic improvement.
• Coordinate and conduct internal CQI audits that are effective in helping the program to avoid or reduce findings during external audits. Support program in preparing for external audits. Develop corrective action plans in response to external audits. Guide program through next steps or corrective action resulting from audit findings, both internal and external.
• Manage all data reporting and data integrity for the program.
• Provide support for funder site visits, audits, and other evaluative activities.
• Assist in facilitating incident management practices. Identify incident patterns/trends and make recommendations for preventative or corrective actions.
• Limited evenings and weekend hours may be required.

QUALIFICATIONS

• Bachelor’s Degree
• A minimum of 2 years of relevant program operation, assessment and/or program evaluation experience
• Excellent oral and written communication, interpersonal and organizational skills
• Strong analytical skills
• Experience and high level of competency in using and maintaining software-based data systems
• Demonstrated ability to effectively manage multiple projects at once
• Bilingual Spanish/English language fluency is preferred
• Proficiency in Microsoft Office Suite and other standard business technology.

PHYSICAL REQUIREMENTS

• Ability to use a computer for prolonged periods. 
• Ability to occasionally lift and/or move up to 10 pounds. 
• Ability to stand, walk, or sit for long periods of time. 
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork. 
• Ability to bend and retrieve objects and/or documents. 
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation. 
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work. 

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process.