Client Renewal Specialist

Company & Job Summary

Broker Online Exchange (BOX) is the largest and most flexible retail energy network in the country and was recently rated #225 on the Inc5000™List of Americas Fastest Growing Companies as well as #39 on the Entrepreneur 360™ List of America's Best Privately-Owned Companies.

Are you a proactive and detail-oriented sales professional looking for an opportunity to excel in the world of energy sales renewals? We are seeking a dedicated individual to enhance our phone sales efforts and ensure the satisfaction of our existing customers. As a key team member, you will play a vital role in closing renewal opportunities, improving efficiency, and delivering exceptional service while hitting sales quotas.

This is an opportunity for an individual with previous B2B or phone sales experience to join & play a key role in the most exciting company in the Retail Energy industry. If you are driven by the opportunity to make a meaningful impact, thrive in a dynamic environment, and possess the skills and passion to drive sales via energy renewals success, we encourage you to apply. Join us in shaping the future of our industry and delivering top-notch service to our customers.

Check us out at http://brokeronlinexchange.com/

and at:

https://www.inc.com/profile/broker-online-exchange

and at:

https://www.entrepreneur.com/company/broker-online-exchange

Responsibilities and Duties

• Elevate our phone sales strategies to renew energy services among our valued existing customers
• Execute daily phone calls to maximize renewal opportunities, ensuring our customers receive the best service possible
• Collect and analyze both qualitative and quantitative retention data by meticulously examining existing customer information
• Serve as a subject matter expert to both internal and external clients, offering expert insights and guidance
• Consistently assess and fine-tune the renewal process to enhance efficiency while aligning with company objectives
• Cultivate strong connections and effective communication with both internal and external partners
• Skillfully track and organize information in a fast-paced environment, ensuring accuracy and accessibility
• Master internal software tools and programs critical to supporting ongoing business activities

Qualifications and Skills

• 1-3 years of experience in Phone Sales or Account Management in an office setting
• Ability to make 50-75 calls daily to close renewal energy deals
• Exceptional oral and written communication abilities, coupled with a clear and engaging speaking style
• Outstanding ability to actively listen and understand
• Strong closing and sales abilities
• Energy Industry experience preferred
• Bachelor’s degree in Communications, Sales, Marketing, Business, or other relevant field or 5 years sales experience in front line or phone sales
• Smart, curious, detail oriented, self-motivated with excellent administrative and customer service skills
• Positive, upbeat, and encouraging disposition
• Proficiency in performing and tracking multiple initiatives simultaneously
• Ability to utilize persuasive techniques and unwavering determination to boost conversion rates
• Proficiency with Microsoft Excel and other Office applications
• Familiarity with sales principles and a strong grasp of customer service practices

Features & Benefits

• Competitive Salary
• Generous Vacation & Company Holidays
• Health Care - Medical/Dental/Vision/Prescription Drug Coverage
• 401(k) with Company Matching Contributions
• Health Savings Accounts (HSA)
• Flexible Savings Accounts (FSA)
• Employee Basic Term Life Insurance
• Paid Parental Leave
• Flexible hybrid working schedule
• On the job training & coaching
• Welcoming team-based work environment
• Ability to earn high value bonuses & commissions
• And much more!

Salary

• $40,000 - $55,000 Commission

Work-Life Balance

BOX has shown resilience as an organization and has enhanced our ability to effectively develop work-life balance to allow for individual performance as well as team building and strengthening opportunities. At BOX we work in the office Monday, Tuesday, and Wednesday. On Thursday and Friday, we have the ability to work from home.

Job Type: Full-time

Pay: From $40,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)

Work Location: Hybrid remote in Roanoke, TX 76262