• To deliver optimal patient services.
• Performs a variety of duties related to laboratory and health center needs.
• Participates in the overall optimal functioning of the health center.

• Graduate of a phlebotomy training program.
• National or state certification in phlebotomy preferred.
• CPR a must!
• Bilingual preferred.

• Has good understanding of phlebotomy skills.
• Has understanding of common laboratory tests/ procedures
• OSHA guidelines.
• Infection control standards.
• Maintains current information related to laboratory issues.
• Independently seeks answers and/or information when presented with doubt or uncertainties.
• Moderate computer skills.

• Maintains optimal attitude to achieve favorable responses.
• Is reliable and dependable as demonstrated by excellent attendance, punctuality,
• Thorough follow-through of work tasks.
• Maintains patient and coworkers confidentiality (HIPAA) at all times.
• Maintains discretion of conversation in work areas.
• Maintains compliance with all facility Policies and Procedures
• Is pleasant, courteous, and considerate of patients and co-workers in all departments (in person and on the phone)
• Maintains appropriate chain of command. Performs duties related to accurate and safe collection, handling, and processing of specimens (per reference labs requirements).
• Performs duties related to the continuous operation of the health center.

• Accomplishes accurate and timely completion of tasks and procedures.
• Obtains specimens from patients. Instructs patients on procedure for specialty testing.
• Properly labels specimens and completes necessary forms.
• Positive ID of all patient by asking patient to state their full name and DOB
• Bag specimens safely and appropriately for transfer to reference lab.
• Maintains log book for tests ordered and results received.
• Assures that lab results are received in the patients chart within three (5) business days, (except for special testing which may take longer)
• Follows up on any missing reports or results.
• Uses and maintains laboratory equipment appropriately.
• Acts as liaison for internal and external lab issues.
• Responds to phone calls related to the lab except for anyone requests for results (refer to nursing department).
• Documents accurately in patient record as necessary.
• Maintain neatness and cleanliness in lab area. Interprets as needed.
• Preceptor for students. Ability to adjust to changes

• Quality Assurance Monitoring – participates in the betterment of the health center through studies and reviews as necessary.
• Goal Setting – Assess personal, team, and organizational goals.

• Maintains teamwork approach.
• Flexibility – continuously participates in the modification of schedule, duties, and procedural functions.
• Contribution – consistent effort to further goals by modifying and/or improving individual procedures and tasks.
• Conflict Management –Able to implement problem solving techniques. Identifies tasks and operational problems. Generates and implements solutions in conjunction with co-workers and management. Handling conflict with staff and patients appropriately.
• Assist in Student/Volunteer Training.
• Trains and shares knowledge with new staff
• Always be respectful of the Leads and Seniors in the department
• Float between sites

Works in a busy community health center in a downtown business district. Long hours are sometimes required. Covering other facility locations is required.