Full Time

The Program Director at the HELPLINE will provide ongoing supervision to the program. They develop and maintain an integrated network of services and supports for individuals, children, and families in the Greater Brockton area and beyond.

Responsibilities:

1. Oversee, monitor and supervise the overall operation of the program.
2. Act as point-of-contact, systems navigator, and advocate for individuals, children, and families. 

1. Identify and utilize cultural and community resources, developing organizational linkages and a comprehensive list of available resources.
2. Establish and maintain positive relationships with other community agencies/organizations, business and local civic leaders to address community needs and facilitate the maximum and efficient use of available resources. 
3. Ensure high quality and responsive services to those referred, including family members and stakeholders, as appropriate.
4. Research and analyze community needs to determine program directions and goals. 
5. Develop and oversee the fiscal management and utilization of program budget including: profit/loss, expenditures, contract development and utilization.
6. Work with the Vice President of Operations, BAMSI Grant Writer & Marketing Team to develop new funding streams, recommend and assist in areas of growth and development.
7. Assist with grant writing and RFR applications annually to secure funding for the program.
8. Coordinate and monitor compliance with all regulatory and licensing requirements. 
9. In coordination with Vice President of Operations, develop and update program procedures and protocols to reflect industry standards, best practice and highest quality services.
10. Ensure implementation of agency policies and procedures, including those related to Quality Management, Facilities, Human Resources, Information Services, Marketing and Learning & Development.
11. Recruit, interview, and hire qualified volunteers, interns and staff. 
12. Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively. 
13. Maintain up-to-date knowledge of staffing needs, interview and recommend candidates for hire, and supervise staff and volunteers to assure program expectations met.
14. Interface with community and agency affiliates, local representatives and officials, as necessary, to promote a positive image of the Helpline, BH&CS division, and BAMSI, throughout the community.
15. Represent Helpline and BH&CS at the planning and development meetings.
16. Provide training and professional development opportunities to staff, volunteers and interns, as requested. 
17. Attend monthly Operations and Budget meetings.
18. Speak to community groups, as requested, to educate and interpret agency purposes, programs, and available resources. 
19. Work with the Vice President of Operations to respond to grants and proposals for services.
20. Maintain up-to-date documentation, relevant filing system and referral/demographic data base.
21. Monitor consumer satisfaction reports and ensure quality services. 
22. Attend and participate in community meetings and forums. 
23. Prepare all program-related work orders for the IT department including updating database. 
24. Prepare quarterly statistical/outcomes reports, as requested and in conformance to funding requirements and maintain training manuals, resource guides. 
25. Collaborate with Wraparound Family Services and other agency programs to assure responsive, high quality and seamless access to services.
26. Participate in BAMSI Leadership and BH&CS meetings.
27. Perform duties consistent with agency/program policies and procedures.
28. Execute duties to reflect reasonable safety standards. Universal/standard precautions must be utilized and training obtained in areas that constitute risk.
29. Perform other related work duties as needed or as assigned by supervisor or designee.

Qualifications:

• Associate’s Degree and three years’ experience in social services.
• Strong customer service, administrative and organizational skills.
• Effective verbal and written communication skills.
• Ability to work both independently, inter-dependently and with flexible hours. 
• Teamwork oriented and ability to manage competing priorities.
• General understanding of fiscal challenges and accessible resources, in Massachusetts.
• Understanding of the social service delivery system, the housing market, and working with underprivileged families.
• At least two years experience and knowledge of fiscal management and fundraising preferred.
• Ability to follow-through with delegated tasks and accountability.
• Strong computer skills-Windows, MS Office, Excel, and Internet.
• Must have valid driver’s license and own means of transportation.