Successfully and enthusiastically produce events from conception to completion. Responsibilities include providing outstanding customer service and organizing memorable events that meet quality expectations.

Education and Experience

• Minimum of two years wedding or event experience required. 
• Must be an efficient multi-tasker, highly organized, and detail oriented. 
• Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language 
• Proficient if in Word, Excel, and PowerPoint 
• Proficient in all social media channels 
• Customer-service orientation 

Duties and Responsibilities
• Operate and maintain a computerized system for responding, coordinating, and tracking sales enquiries, bookings and availability. 
• Meet prospective clients for show-arounds for weddings, private and corporate functions. 
• Ensure a prompt and professional response and follow-up to sales enquiries. 
• Prepare weekly and monthly reports outlining the Business in the Books for the current and following years. 
• Generate quotations for prospective bookings and timely follow-ups. 
• Liaise with clients in relation to coordinating the intricate details of their events. 
• Monitor, coordinate and communicate event bookings, ensuring accuracy of billing and information, maintaining up to date profiles, and recording client feedback post event. 
• Generate sufficient information for invoicing of events. 
• To maximize resort revenue and guest satisfaction by ensuring the accurate and effective processing of conference bookings and private functions through effective key account management. 
• Up-sell products and services throughout the event process to maximize revenue. 
• Meet and greet all clients during the event phase and ensure the smooth handover of the event to the operations team for the execution of details. 
• Management of customer feedback including responding to guest problems and complaints relating to Weddings and Events. 
• Take ownership for recurring challenges and ensure the issues are resolved. 
• To schedule and attend weekly function and sales meetings. 
• Liaise and maintain a relationship with other departments to ensure the effective, efficient, and smooth running of events. 
• Assist in promotional and marketing activities as required. 
• Assist with the development of brochures and sales/promotional materials. 
• Assist with updates and postings to Social Media sites. 
• Contribute to the preparation of annual sales and events targets. 
• Attending workshops, exhibitions and promotional events where required. 
• Work closely with other members of the events team. Provide support and leadership to relevant team members.
• Always provide the highest quality of service to the customer. 
• Attend department meetings. 
• Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the Employee Handbook 
• Perform all other duties as assigned by management.