POSITION DETAILS:

LOCATION: Colombia / Remote (from Colombia)

DEPARTMENT: Training & Development

REPORTS TO: Training Manager

PERCENTAGE OF TRAVEL: Less than 10%

POSITION SUMMARY:

Broadvoice is looking for a Product Trainer to join our team. You’ll play a vital role in connecting our customers to Broadvoice products and services. Whether you’re helping new customers make a smooth conversion to the Broadvoice software or supporting existing customers with ongoing product training, you’ll create brilliant experiences that empower customers with the tools to be successful. If you are passionate about technology and can communicate complex technical information to a varied audience, we want to talk to you!

YOUR DAY-TO-DAY:

• Facilitate training for customers and new employees in Latin America and the United States.
• Serve as a brand ambassador for Broadvoice by knowing our products inside and out, living our core values, and delivering a positive training experience.
• Work with Service Delivery and Sales teams to understand the training needs of customers and partners.
• Identify training needs by evaluating customer account details, software and application requirements, and audience strengths and weaknesses.
• Assist the Training Manager in developing training materials such as slide decks, videos, interactive content, and print materials and set up demo accounts.
• Effectively translate Broadvoice’s customer education curriculum into structured, interactive learning experiences.
• Track training milestones, activity, and customer feedback in the Salesforce CRM.
• Leverage customer and employee training insights to inform Product, Business Support, Customer Experience, and Service Delivery teams and identify gaps in education curriculum and training materials.
• Stay abreast of new trends and tools for training effectiveness.
• Perform other job-related duties as assigned.

WHAT YOU BRING TO THE TEAM:

• Must be proficient in English and Spanish.
• You are self-motivated, technically proficient, intellectually curious, and have the patience and passion to guide others as they get up to speed and become Broadvoice platform champions.
• 2 years of relevant work experience in customer-facing roles (training, facilitating).
• B2B SaaS and enterprise software training experience preferred. 
• Coachable and open to feedback, both internally and on the fly, from your audience.
• Excellent verbal and written communication skills; ability to communicate complex technical information to a broad audience.
• Knowledge of adult learning principles
• Experience using MS Office (Word, Excel, PowerPoint, Outlook).
• Proficiency with virtual training/conference tools such as Zoom.
• Flexibility to work different shifts to accommodate customers across multiple time zones.
• Experience with Salesforce, Learning Management Systems, and e-learning authoring tools (a plus!)

WHY BROADVOICE:

We are a growing cloud communication company with a passionate team on a mission to inspire meaningful human connections. Our goal is to personalize the way we communicate so that no matter where work happens, our technology makes it brilliant for teams to connect with what matters most. 

Broadvoice has been recognized by Deloitte Technology Fast 500 and Inc 5000 Fastest Growing Private Companies. Our employees enjoy comprehensive benefits packages, including paid vacation and holidays, 401k matching, professional reimbursement, medical, dental, and vision coverage, plus many other perks.  Broadvoice is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform their job functions. If this position requires travel, you may be required to pass a drug screen. Broadvoice does not sponsor work visas.