The Digital Product Owner will be responsible for defining, building, and launching exceptional digital experiences for CPS Energy customers, employees, and partners using Agile/SCRUM methodologies.
This is a 14 month contract position.
This role will work closely with the Digital & Data Transformation team, Information Technology leadership, peers, and cross-functional teams to develop new products, services, or capabilities which evolve the digital experience for customers and employees and directly contributes to CPS Energy's digital transformation.
Serve as the go-to subject matter expert on the technology systems, integrations, processes, and operations required to support CPS Energy digital experience products and services and have a passion for all aspects of digital experience.
Collaborate and build trusted relationships across the organization and back up the Sr. Digital Product Manager as needed as a representative for the digital transformation organization when evaluating, prioritizing, developing, managing, testing, and implementing digital solutions.
Job Duties:

• Responsible for partnering with the Product Team to establish the product vision and product roadmap
• Responsible for defining and prioritizing the product features to deliver a whole product
• Act as the voice of the customer (customers, employees, and partners) internally and be the expert that can deliver solutions and experience designs based on the customer's needs, wants, pain-points and opportunities
• Responsible for researching the marketplace and developing a technology landscape to deliver market leading solutions for CPS Energy customers
• Responsible for defining and measuring key product KPIs ensuring customer satisfaction, engagement, and adoption of the digital capabilities
• Responsible for transitioning to newer KPIs throughout the product lifecycle as relevant
• Co-lead the Agile team by driving for clarity of purpose and delivery of measurable value everyday
• Provide key contributions to CPS Energy's overall digital strategic direction and business objectives for digital transformation strategies that deliver value for customers, partners, and employees
• Leads and/or provides input into the development of digital transformation initiatives that integrate digital value and actionable data more extensively into business and operating models
• Collaborates with and influences senior leaders, product managers, developers, vendors, designers, and other stakeholders to ensure successful product strategies and product/ feature launches
• Collaborate with stakeholders to recommend and implement changes to products, processes, or business practices to ensure an exceptional digital experience based on feedback provided

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Systems, Marketing, Human Centered Design, or a related subject
• Demonstrated experience working in a technologically advanced company, including experience as a digital product owner leveraging agile tools like JIRA and Confluence
• Extensive experience applying core Agile, Project, and Scrum knowledge to customer-facing products
• Relevant information technology and/or business experience, including significant time within a digital function
• Strong understanding and experience with QA testing
• Proficient in running workshops and using feedback to develop design prototypes
• Solid understanding of visual design for web and mobile including how to elevate design
• Functional knowledge of digital commerce business processes

Preferred Qualifications

• Experience with customer communications and notifications platforms
• Experience with measuring customer pain points from communication and engagement points of view
• Deep understanding of accessibility guidelines for digital capabilities
• Experience pulling together a scrum team, including developers, designers, testers, and analytics, and setting the overall direction for the team
• Proven track record of taking a digital platform from design through production/release
• Deep understanding of how to apply the methodologies of interaction design and research to digital platform development for both web and mobile
• An understanding of the latest and emerging communication technologies landscape
• Work closely with Portfolio Management and Project Management Office on project prioritization and sprint planning
• Drive and lead agile delivery, recognizing that speed-to-impact is critical, and achieve this through highly interactive digital interactions
• Lead and assist with products necessary to execute the defined digital transformation strategy, including across all content, engagement approaches, channels, and process
• Employs design thinking to bring world-class experiences to market across multiple touch points

• Published on 10 Nov 2022, 3:47 PM