Here's what you'd do:

• Under significant guidance and direction, provides customer service for one of the client's products.
• Uses prescribed guidelines to ensure good customer relations and the resolution of customer claims and complaints fairly, effectively, and by the client's policies and procedures.
• Delivers quality service to clients via phone, email, chat, and other avenues.
• Develops and maintains a basic working knowledge of a single client's product.
• Uses systems and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Performs data input, maintaining strong prioritization and organization.
• Documents all interactions.
• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

Here's what you'll get:

Pay: $18/hr.

Hours: 40 hours/week.

Length: Temp (3 Months).

Required Skills / Qualifications:

• High School Diploma or GED.
• Minimum of 2 years of customer service experience.

Job Types: Full-time, Contract

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: On the road