POSITION SUMMARY
Coordinates team productivity to support the goals for revenue generation. Manages the day-to-day activities of the Licensing Research and Development team, which include delivery of new business leads for Licensing Sales along with the research and verification needs for the Licensing Customer Relations and Accounting & Finance Collections teams. Provides day-to-day coaching of staff while acting as knowledge lead and resource for assigned team. 
LOCATION
Nashville, TN office. BMI has transitioned back to working in the office on a regular hybrid schedule. At present, most team members are expected in the office three (3) days a week. Decisions regarding future transitions will take place in phases as BMI continues to closely monitor COVID-19 as employee safety is our priority. 
FUNCTIONS OF THE JOB
Essential Functions: Which may be representative but not all inclusive of those commonly associated with this position.

• Assists Sr. Director, Licensing Research and Development in leading/coaching a team to ensure that the respective lead generation and account verification goals and service level thresholds are met.
• Onboards new team member and conducts, ongoing education and coaching to motivate and develop staff.
• Maintains team member skillset inventory including, identifying gaps and opportunities for staff development.
• Partners with Licensing Talent for training, coaching, and change management needs.
• Partners with Licensing Talent and Human Resources and supports the talent recruiting, interviewing, and onboarding process.
• Assists in the recording and archiving of telephone calls to be used in training and coaching sessions.
• Develops and coordinates team meetings and activities.
• Facilitates adherence to prescribed change management practices.
• Recognizes outstanding performance and identifies team members with high potential.
• Regular attendance.
• Perform other duties and projects as needed.
• Supports BMI Core Values and cultivates a culture of diversity and inclusion.

Supervisory Responsibilities: Directly supervises departmental team members. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, directing and ensuring reliability of work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
POSITION QUALIFICATION REQUIREMENTS
Education: Bachelor’s degree or equivalent required. Business Management major preferred.
Experience: Minimum one (1) year contact center management experience preferred. Customer service, sales, negotiation and/or collections experience required. Contact center management experience preferred. 
SKILLS AND ABILITIES
Which may be representative but not all inclusive of those commonly associated with this position.

• Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. 
• Exceptional communication skills including ability to listen, write and speak effectively including presentation skills.
• Strong interpersonal skills; ability to establish good working relationships internally and externally including strong negotiation and conflict management skills. 
• Exemplary planning and organizational skills, along with a high degree of detail orientation. 
• Highly motivated self-starter who takes initiative with minimal supervision. 
• Innovative problem-solver who can generate workable solutions and resolve issues.
• Flexible and adaptable to manage multiple priorities, assignments and tasks in high paced environment including the ability to manage and adapt to change. 
• Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce.
• Contact center knowledge and best practices including customer relationship management (CRM) experience such as Salesforce; fluent with Microsoft Office Suite.

SALARY RANGE
The specific base salary offered to a successful applicant will be based on individual qualifications, skills, experience, and education. The pay range is subject to change at any time based on various internal and external factors. The position may also be eligible for one or more performance-based bonuses. In addition to cash compensation, BMI offers a competitive portfolio of benefits to its employees, as described below.
What We Give to You:

• Health, dental, and vision insurance
• 401K with employer match
• Flexible spending accounts
• Paid vacation and paid sick/personal time
• 12 paid calendar holidays
• Paid volunteer time off
• Summer hours that offer more time for fun in the sun
• Company paid life insurance
• Up to 12 weeks paid parental leave
• Tuition assistance for qualified team members
• Commuter benefits (New York)
• Amazing and engaging culture
• Employee Resource Groups

BROADCAST MUSIC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER: All applicants will receive equal opportunity for employment without regard of race, color, sex, religion, nationality, age, sexual orientation, gender identity and/or expression, veteran’s or marital status, disability, or any other cultural factor.
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