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AT A GLANCE:
Broad River Retail is currently seeking a Customer Experience Advisor (CXA) to join our Customer Experience Team in Fort Mill, SC. The CXA position is a point of contact for all customer issues, escalations, and highly visible and sensitive situations. This role will also respond to both customers and internal business partners via email and other forms of written communication in a professional and courteous manner.
Candidates must have a passion for helping others, demonstrate empathy, and a sense of urgency to provide a memorable Customer Experience. This role values personal connections and must work well in a collaborative team environment. Candidates must have excellent communication, critical thinking, and problem-solving skills.
DAY IN THE LIFE AS THIS MEMORY MAKER:
WHAT YOU’LL NEED TO SUCCEED:
WORKPLACE ENVIROMENT:
While performing the duties of this job the employee is:
In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.
MEMORY MAKER PERKS AND BENEFITS:
CULTURE SNAPSHOT:
Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ‘Furnishing Life’s Best Memories’. At Broad River, we call all our employees “Memory Makers.” We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities.
We take pride in training and developing our teams so that they can provide a premier customer experience to every guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley Furniture licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.
OUR COMMITMENT TO YOU:
Broad River Retail is an EEOC compliant company and committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.
Other
$42k-56k (estimate)
08/27/2023
06/09/2024
The following is the career advancement route for Customer Experience Advisor positions, which can be used as a reference in future career path planning. As a Customer Experience Advisor, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Advisor. You can explore the career advancement for a Customer Experience Advisor below and select your interested title to get hiring information.