Description

At Bristol Health Care, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health Care your choice. 

As the Officer Manager for our Urgent Care and Occupational Health offices, you will be responsible for overseeing all Urgent Care and Occupational Health clinic operations including but not limited to talent management,, staff coordination and education, budget analysis to meet financial goals of the clinics, compliance with governmental agencies, monitor and ensure patient satisfaction and act as a liaison for our Workers’ Compensation partner. You will also be responsible for participating in performance improvement activities of the office and coordinating occupational health needs for the organization. 

Responsibilities may include a variety of roles:

Implement systems to improve office efficiencies.

• Documents areas of inefficiency.

• Works with Systems Director of Quality and Process Improvement/Administration, to assess, plan, develop, and revise practice operational plans.

• Assists with implementation of new operational models by providing hands-on leadership.

• Oversees the collection of information for appropriate reporting of practice performance; ensures compliance with time frames for data collection.

• Performs audits to ensure compliance, completes monthly dashboards by deadline.

• Reports in writing audit findings monthly.

• Assures unlocked office encounters are complete by month end closing

Ensures quality of patient care is provided.

• Establishes standards of quality patient care.

• Provides standards of practice.

• Evaluates compliance through observation & audit tools

• Recommends changes in standards to Systems Director of Quality and Process Improvement and BHMSG Standards Committee, as appropriate.

Ensures effective and efficient utilization of information systems.

• Evaluates practice capabilities of the utilization of IS module and recommends improvements.

• Provides effective systems to communicate changes and updates.

• Ensures appropriate training is provided through systems developed in collaboration with Systems Director of Quality and Process Improvement and System Administrator.

Demonstrates Managerial Skills.

• Implements staffing plan, schedules staff and ensures appropriate staffing level to support provider presence, ensures adequate staffing during scheduled vacations and unanticipated absences.

• Coordinates, with the Systems Director of Quality and Process Improvement and other Practice Managers, the work schedules and resolution of work problems at other practices.

• Applies conflict resolution skills in conjunction with Systems Director of Quality and Process Improvement and HR when appropriate.

• As delegated by Systems Director of Quality and Process Improvement/Administration, interview, hire, and orient new employees, in collaboration with Systems Director of Quality and Process Improvement/Administration and within HR guidelines.

• Supervises, motivates, and disciplines all immediate subordinates in the performance of assigned responsibilities.

• Monitors and improves staff performance through effective communication, coaching, and delegation.

• Identifies staff training needs and provides or arranges staff training.

• In conjunction with the Systems Director of Quality and Process Improvement/Administration and Human Resources, implements appropriate personnel policies and monitors compliance.

• Responsible for various personnel forms and procedures as required (vacation requests, sick days, payroll records).

• Oversee daily patient scheduling performance.

• Ensures compliance of practice with standards and regulations; remains updated and current on HIPAA and communicates routinely to staff and providers.

• Interacts with Billing Manager to ensure open communication and coordinated efforts.

• Monitors billing policy compliance regularly as it pertains to office staff/providers

• Ensures medical record format standards are implemented, in compliance with BHMSG or Bristol Health standards.

• Works closely with the Systems Director of Quality and Process Improvement/Administration and Billing Manager on systems development and training to optimize performance of billing related tasks to improve the speed and accuracy of billing.

• Work to maximize revenue.

• Ensures that all services rendered by the practice are documented, captured, and billed appropriately and expeditiously.

• Monitors and coordinates any facility issues that affect the practices, including ongoing maintenance issues.

• Acts as a liaison to hospital staff responsible for facility maintenance.

• Ensures that purchases are reconciled with orders and bills are approved for payment appropriately.

• Monitors practice payment at time of service and assures that site specific bank deposits are performed per the organizational policy on cash collection, reconciliation, and bank deposits.

• Works closely with Workers’ Compensation Carrier for appropriate handling of all workers’ compensation cases.

Maintenance of Budget.

• Ensures that monthly operating expenses and that actual expenses are at or below budget with an allowance of an 5% unexplainable variance.

• Monitors monthly revenues to maintain established budget projections within a 5% unexplainable variance.

• Manages human resources to minimize excessive office staffing costs.

Promotes effective Communication.

• Communicates with clarity and composure.

• Communicates effectively with Providers, Practice Managers and other colleagues, Administrative staff, site supervisors,Workers’ Compensation Carrier, companies that we partner with for occupational health needs, and staff to ensure coordinated efforts.

• Recognizes and responds appropriately to the verbal and non-verbal cues of customers.

• Communicates Bristol Hospital Multi Specialty Group and Bristol Health policies to practices, departments and companies and ensures implementation.

• Communicates all pertinent information in a clear, concise and timely manner.

Special projects and activities.

• Completes special activities within specified parameters.

• Compiles and reports to Systems Director of Quality and Process Improvement/Administration on special projects.

• Participates in required meetings/workshops. 

• Conduct tours of Medworks Occupational Health for companies interested in utilizing our services. Once they sign on as a new company, working closely with key contacts for appropriate company documentation.

Professional self growth assumed.

• Evaluates strengths and weaknesses and seeks appropriate guidelines.

• Implements self-improvement activities based on annual evaluations and feedback from Systems Director of Quality and Process Improvement, Administration, staff, companies, patients, or other colleagues.

Qualifications

Educational Requirements:

One (1) year of experience in a healthcare management role.

Bachelor’s Degree in Management, Nursing, or related field.

State/Federal Mandated Licensure or Certification Requirements: 

Clinical experience preferred. MA, LPN or, RN preferred but not required.

Bristol Hospital Mandated Educational Requirements:

General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by the Hospital. Hospital system knowledge and understanding of process and flow.

Special Requirements: 

Occupational Health experience preferred. Prior management experience required.

Computer and internet experience required. Familiarity with Microsoft Office and G-Suite programs.

Physical Requirements:

Looking at a computer monitor. Vision acuity correctable to normal. Hearing acuity correctable to normal. Acute sense of smell for normal perception. Ability to verbalize so that the average person can comprehend. 

Work Environment:

Able to work in a fast-paced work environment. Ability to multi-task priorities and two offices. Ability to keep the work area organized and clean.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.