Job Summary

Schedule : 11P-7A, EVERY OTHER WEEKEND (EOW)

Candidates with 1 year of experience as a patient access representative, or an individual with demonstrated excellent customer service skills may be eligible for a $2K sign on bonus.

Bristol Hospital is seeking a third shift experienced Patient Access Representative. This role is vital to the workflow of the emergency department and starts the patient experience cycle.

Do you want to be an integral part of the Emergency Department? Are you adept at problem solving? Do you have a proven track record of providing excellent customer support?

This may be your opportunity.

The Patient Access Representative is responsible for accurately registering patients presenting to the Emergency Department, while also performing operator functions.

The ideal candidate will need to work under limited supervision and use critical thinking skills during their shift to keep the flow of the department seamless and the patient experience positive.

Essential job functions and responsibilities :

Collect and enter accurate demographic and insurance information.

Collect patient financial responsibility and offer financial assistance as needed. Obtains all necessary signatures at the time of registration or arrival.

Review and work assigned insurance work queues to insure accuracy

Work closely with the nursing supervisor

Perform a variety of administrative support duties to maintain department protocols

Perform Operator duties per hospital protocol

Courteously answers the telephone and answers all questions in a timely manner.

Maintains a positive working relationship with patients / families, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image.

Ability to work in a stressful environment and tactfully handle sensitive issues; ability to present a calm, professional manner and to manage a wide range of patient conditions;

ability to multitask; ability to maintain a sense of order in a busy and noisy environment; ability to provide good internal and external customer relations.

Qualifications

Education / minimum requirements :

High school graduate. Some knowledge of medical terminology, pre-admission, and insurance preferred. Requires good communication skills, both written and verbal.

Understands the impact of patient registration on the financial revenue cycle. Requires knowledge of on-line computer systems and applications.

State / Federal Mandated Licensure or Certification Requirements :

None.

Bristol Hospital Mandated Educational Requirements :

General orientation at time of hire. Fire / Safety / Infection Control annually. Other programs as mandated by Hospital.

Special Requirements :

Superior customer service, telephone and interpersonal skills. Working knowledge of medical terminology, as well as typing and data entry skills. PC literacy preferred.

Physical Requirements :

Occasional sitting with extended bending, reaching, stooping, and walking / standing. Prolonged eye and hand use while operating computers.

Occasional lifting, up to and in excess of fifty pounds. Ability to occasionally operate wheelchair and stretcher with patients.

Occasionally assist in lifting / moving patients on and off stretchers, chairs, etc. Occasionally may have to assist in discharge of patients.

Cognitive Requirements :

Excellent clerical skills, good written and oral communication skills, literate in English. Good organizational skills with the ability to follow written and verbal directions with multiple steps.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

PAR40

Our Benefits

Our employees play an important role in helping Bristol Hospital and Health Care Group deliver quality care every day in the community, and as such, we are committed to offering them a comprehensive, cost-effective benefits package that meets their needs.

We recognize the importance of total well-being. Not only do we want our patients to live their best lives, but we also want our employees and their families to have the resources they need to thrive.

When you work here, you can feel confident in knowing that you’re making a difference in a place that supports you personally and professionally.

Some of the benefit plans are provided at no cost to you, for others you pay some (or all) of the cost at attractive group rates through payroll deduction.

Bristol is pleased to offer employees access to these important elements through our benefits package :

Health & Wellness

• Medical
• Dental
• Vision
• Employee Assistance Program
• Flexible Spending Accounts

Wellness

Income Protection

• Life Insurance
• Short- and Long-Term Disability Coverage
• Contribution
• Voluntary Benefit Programs

Home

Auto

Pet Insurance

Cancer

Accident

Financial Plan

• 403b Retirement Plan with Discretionary Employer Core & Match
• 401k Retirement Plan

Time Off

Last updated : 2024-05-20