POSITION TITLE: Assistant Director, Systems and Network Technologies

DEPARTMENT: Information Technology Services (ITS)

PRIMARY LOCATION: Fall River

REPORTS TO: Director of Network, Security and Client Services

STATEMENT OF DUTIES: The Assistant Director, Systems and Network Technologies oversees support and management for, but not limited to, the college's data network including - switches, routers, wireless, cabling, and firewalls; telecommunications; various systems and servers including - Active Directory administration, Office 365 administration, security cameras; and design and implementation of backup and recovery procedures for the server and storage environments. The position ensures industry standards and security best practices are enforced to protect the integrity, availability, and confidentiality of college electronic data and technology resources. This position is required to perform occasional off-hours work during nights and weekends, both for urgent issues and on-call needs, as well as for maintenance that is required outside of normal business hours. This position will also require travel between college locations on a regular basis.

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:

• Design, install, and maintain the college data network and communications infrastructure for Ethernet, wireless services, and voice (VoIP).
• Maintain components of Active Directory including but not limited to: users and groups, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and Group Policy.
• Plan, deploy, manage, and troubleshoot Windows servers, client workstations, and network peripherals.
• Perform tasks necessary to maintain the efficiency, security and integrity of college systems through troubleshooting hardware and software problems and system failures.
• Engage in professional development to maintain continual growth in professional skills and knowledge essential to the position.
• Maintain accurate documentation of procedures for all applicable equipment.
• Serve as backup to other positions within Information Technology Services as appropriate.
• As required, travel between college locations to complete duties.
• Focus on customer service best practices when working with Bristol community members, including faculty, staff, and students.
• Focus on the Commonwealth's Equity Agenda by applying related best practices throughout all job functions.
• Perform other duties as assigned.

EDUCATION AND EXPERIENCE:

REQUIRED QUALIFICATIONS:

NOTE: Unless otherwise noted, all required qualifications must be met by date of hire.

• Minimum of an Associate degree or equivalent from a college or technical school with course work in computer science/information systems.
• Minimum of two (2) years of experience in network administration, which may include coursework/internships as a student, that demonstrates experience and understanding of routing principles and protocols, switching concepts, and security design.
• Strong understanding of Windows server administration which includes management of user accounts and groups, DHCP, DNS, patching, and/or upgrades.
• Strong understanding of fundamental networking including equipment (routers and switches), cabling, communication protocols (TCP/IP, ARP, HTTP, SMTP), routing concepts, DHCP, DNS, VLANs.
• Demonstrated proficiency with Microsoft Office 365 applications.
• Demonstrated customer service skills including excellent interpersonal, oral, and written communication skills.
• Reliable transportation in order to travel to and from meetings, training, or campus and community locations as required.
• Ability to lift and move technology equipment.
• Ability to work occasional nights and/or weekends as need dictates.
• The ability to work effectively with a diverse student body, faculty, and staff.

PREFERRED QUALIFICATIONS:

• Experience supporting/troubleshooting an enterprise Active Directory environment, including NTFS permissions and Group Policies.
• Experience supporting an enterprise level wireless network including controller configuration, access point deployment, and security concerns.
• Experience, coursework, training and/or certification in VMware technologies.
• Experience implementing/supporting hardware-based firewalls.
• Experience with physical network installations including cabling and rack mounting of equipment.
• Solid organizational skills with the ability to manage multiple projects with minimal supervision.
• Powershell, PowerCLI, Bash scripting or other scripting experience.
• Demonstrated skill at quickly diagnosing system hardware and software issues and the ability to take or recommend corrective action.
• Experience with Office 365 administration and application concepts.
• Knowledge of SQL databases such as Oracle or MySQL.
• Ability to communicate in a language in addition to English.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The employee must meet the physical demands and work environment of the position. Reasonable accommodation may be made to enable those with disabilities to perform the essential functions of the job.

POSITION STATUS: This is a full-time, non-unit position with benefits. Some nights and weekends will be required for urgent issues.

SALARY: Hiring salary $77,293.66 - $85,317.74, commensurate with education and experience.