Exempt, Full-time, 40 hours per week

Location: Remote, EST or CST

Brio Living Services | Finance

• Make an impact in the lives of older adults
• Medical & Dental Insurance| Retirement Savings Plan| Wellness Program & Reimbursement
• Up to 6 weeks of flexible time off
• Growth Opportunities | Educational Scholarship Program | Tuition Reimbursement

What you'll do

The Revenue Cycle Manager oversees, manages, and optimizes the entire revenue cycle process for Brio Living Services Obligated Group and Affordable Housing, Residential and Home Based Health Communities. This critical role is responsible for ensuring accurate and timely billing, cash collections, leading the revenue cycle team and compliance with laws. The Manager collaborates with key stakeholders and subject matter experts to ensure an effective revenue cycle process.

Revenue Cycle Oversight

• Review, develop, and implement strategies to optimize the revenue cycle process
• Act as a backup for revenue cycle team as needed
• Monitor and analyze key performance indicators (KPIs) to identify areas of improvement

Billing & Claims Management

• Perform and oversee timely and accurate billing and payment application
• Perform and oversee collections of all accounts
• Lead monthly AR meetings with the billing team and operational leaders
• Identify issues with past due accounts, communicate findings, determine and implement solutions

Implement Policies and Procedures

• Develop written policies and procedures that create a best in class revenue cycle function
• Implement and drive a culture of continuous improvement
• Document current workflow state and partner with campus/entity teams to optimize revenue cycle process
• Implement key metrics and performance measures for billing and collections

Technology & Data

• Ensure systems are being utilized consistently, appropriately and are being fully optimized
• Partner with clinical leaders to implement best practices of data capture

Leadership and Training

• Supervise, train, mentor, coach and support growth of team members
• Manage individual and team performance
• Clearly, concisely and respectfully set and communicate expectations for revenue cycle team

Compliance and Regulatory

• Be knowledgeable of all rules and regulations surrounding the revenue cycle process
• Ensure compliance with laws
• Research payer requirements and regulatory changes and incorporate into revenue cycle process
• Facilitate regular trainings with revenue cycle team and others

Customer Service

• Build a best in class revenue cycle team that provides superior service to our communities as well as external communities.
• Other duties as assigned

What it takes

• Associates degree Accounting, Finance, or a related field.
• Eight (8) or more years of progressive billing/revenue cycle experience preferred.
• Four (4) or more years of supervisory/management experience required.
• Healthcare experience required.
• PointClickCare software experience preferred.
• Must be willing to travel to Grand Rapids or Chelsea, Michigan as needed, up to 4-5 times per year.

Brio Living Services is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at loveyourcareer@mybrio.org

Brio Living Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or genetics in accordance with applicable federal, state and local laws