Customer Success Director

Bring IT is waiting for talents like you!

🌐 Join Our Dynamic Team at 360° Success! 🚀

🚀 Fast-growing global professionals 🌍

💡 Digital transformation pioneers 🌟

🏆 Recognized on INC5000 in the USA

📈 🌐 Expanding offices worldwide 🌎

Join us and redefine success together! 🚀✨

Ready to make a significant impact? Dive into the role of Customer Success Director, where you'll lead and shape the future of customer success.

➡️ Click here to know more:https://www.bringitps.com/about-bit

Key Responsibilities

• Conduct monthly status reviews with Delivery and Managed Services teams.
• Quarterly Business Reviews (QBR) for large deals.
• Capture and measure customer satisfaction.
• Develop a functional roadmap for sales.
• Measure the performance of accounts.

Requirements:

• Proven experience in ERP sales.
• Experience in team management.
• Experience with a sales cycle of 6 weeks.
• Focus on the SMB market.
• Industry knowledge in Manufacturing, Wholesale Distribution, Supply Chain, or Finance.

Commercial Focus:

• Final responsibility for post-implementation services, OPT, managed services, and BIT Care sales quota.
• Define and enhance account success.
• Team development and performance assessment.
• Strategic relationships with key alliance partners.
• Meet established sales quota and objectives, including a minimum 10% increase in the portfolio value.
• Ensure 90% retention of customers in the installed base.
• Sell contracts with an average length of more than 6 months.

We Love to See:

• Desired experience in NetSuite and technical implementations.
• Strong network with Oracle and strategic partnerships.
• Focus on profitability and revenue health.

Join us on the journey to customer success! Apply today and be a part of our winning team. 🚀✨