Gainsight Business Systems Analyst - R01535613

Primary Skills

• CSM, PMP, SAFe

Secondary Skills

• Business Analyst, Salesforce Business Analyst

Specialization

• Project Management: Business Analyst

Job requirements

• Who we're looking for
• We are looking for a dynamic Gainsight Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Customer Success teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working and experienced analyst with a strong Gainsight background and a proven track record of successfully implementing SaaS solutions.
• What you'll be doing
• Work closely with the Customer Success team and lead requirements gathering, solution design, and implementation of major projects on the Gainsight platform integrated with Salesforce.
• Support projects to migrate customer records from legacy customer success tools to our Gainsight instance.
• Work cross-functionally with a global team of technical developers, IT application owners and business partners from across the company.
• Use a combination of standard functionality and custom development to solve business problems.
• Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners.
• What you bring to the role
• Basic Qualifications:
• Bachelor's degree, or equivalent experience in a relevant field (e.g., customer success, operations, business analysis, data analytics, database administration, computer science, data analytics)
• Gainsight Administrator Certification(s):
• Gainsight NXT Associate Admin Certificate
• Topic-Specific Certificates
• Gainsight NXT Admin Certificate
• Consistent track record of having implemented and supported enterprise class solutions on the Gainsight and Salesforce.com platforms.
• including requirements gathering, system design, configuration / development, testing & UAT, and production cutover.
• Experience managing systems to support enterprise sales organizations.

• Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.