Job Description
Your Journey to Excellence Begins HERE!
Join our exceptional team at Action Property Management, the leading community management company, as a full-time Club Level Concierge for our luxury high rise residential community, Millennium Tower , located in San Francisco . At Millennium Tower, we foster a culture of excellence, where your skills and talents are nurtured and celebrated. We value hard work and dedication and reward top performers with competitive pay plus substantial performance bonuses ranging from $7,000 to $20,000.
Schedule: 5 Days Per Week; 2:00 PM - 10:30 PM; Consecutive Days Off
Schedule is not guaranteed and is subject to change based on operational needs.
Compensation: $28.00- $30.00 Per Hour Comprehensive Benefits Package
Why Choose Us:

• Competitive Compensation: You'll start with a competitive hourly rate with the opportunity to earn a substantial performance bonus following your first 90 days.
• Culture of Excellence: At Millennium Tower, you're not just a team member; you're a part of our culture of delivering unparalleled service. For nearly two decades, our service protocol has set the standard for luxury residential living, becoming the benchmark for the industry.
• Benefits: We value your well-being. Enjoy 100% employer-paid health benefits for yourself and your family, paid vacation, holiday pay, paid sick hours, and a 401(k) plan with company match.
• Career Growth: We offer opportunities for career development and advancement. Your journey here is one of limitless potential and growth.
• Employee Perks: We provide uniforms and dry-cleaning service, employee appreciation events and employee discounts through LifeMart.

What You'll Do:
Under the direction of the Director of Club Level, the Club Level Concierge is the first point
of contact for people entering the Club Level. The Club Level Concierge is committed to providing
the highest level of five-star service and hospitality to all Residents and their Guests. Amongst
other things, the responsibilities of the Club Level Concierge are to book massages and personal
training sessions, reserve the Screening Room, arrange for special food and wine tastings in the
Wine Tasting Room, make restaurant reservations, respond to the needs of Residents while on
the Club Level and be an integral part of the coordination and management of the Club Level
Events Program on behalf of the homeowner's association. The Club Level Concierge must at all
times display a professional appearance and speak in a polite manner and clear tone, including
answering telephones or addressing people who have approached the amenities. The Concierge
Associate is expected to possess a working knowledge of the Association's rules, policies and
procedures, as well as familiarity with the Association's amenities and surroundings in order to
assist residents and their guests.
Essential Duties and Responsibilities:

• Update and maintain all resident information in Building Link and any other systems as required.
• Ensure all incoming calls and in-person visits are routed appropriately.
• Communicate concerns/requests to Management, Engineering and Housekeeping as needed.
• Enter Maintenance Request orders for the Club Level in Building Link.
• Obtain proposals for goods and services as needed.
• Provide basic concierge services in Concierge's absence.
• Track inventory of supplies.
• Ensure all residents are properly welcomed, signed-in and granted access to appropriatelocations.
• Manage resident information in Building Link.
• Answer telephones or address people with warmth and genuine care to politely answer questions,
  provide information, and assist in accordance with rules, regulations and policies; receive and
  respond to resident complaints in accordance with established procedures and policies or as
  appropriate; assist residents with issues or problems that do not require direct management
  involvement.
• Monitor activity on the Club Level and, when necessary, coordinate on-site personnel to address
  residents' and guests' needs; utilize the Master Phone Directory to contact residents as needed.
• Maintain the appearance of the Club Level by assuring it is organized and clean at all times;
  summon the janitorial or maintenance staff when needed; straighten cushions and periodicals as
  needed; maintain the coffee and tea service in a neat and orderly manner and frequently
  refreshed.
• Assist residents with reservation requests for the Club Level's privatized rooms; coordinate with maintenance and janitorial staff for the scheduling of room setup and breakdown before and after resident use; inspect rooms for damage or misuse before and after each use.
• Note accurately any issues or information throughout the work shift; read the pass-on log and read any e-mails for information pertinent to the operation; communicate effectively with coworkers to assure a smooth transition of shifts.
• Provide basic concierge services including restaurant reservations, taxi reservations, directions, and restaurant referrals; maintain resource book/inventory of local services and referrals for resident and guest use; inform residents and guests of activities, events, and services that may be of use or interest.
• Utilize the Building Link system to track and retain resident information including guest sign-in, contact information and amenity reservations.
• Document reports of disturbances that occur on the Club Level and provided gentle reminders of violations of Rules and Regulations set forth by the Association; evaluate the situation and contact the proper authority (i.e. Police, Fire Department, Management) to resolve the problem.
• Monitor and maintain an adequate inventory of forms, supplies and other items used at the Club Level Concierge Desk; maintain an adequate supply of items used at the coffee and tea station, and any other amenities requiring regular replenishment; order items or promptly notify Supervisor when in need of replenishment.
• Report suspicious or abnormal activities to management, building security, or Law Enforcement, as appropriate; prepare detailed documentation of incidents according to established procedures.
• Understand and implement Emergency Procedures when required; understand and coordinate appropriate communications with residents and emergency personnel in the event of a fire alarm, fire, flooding, earthquake, or other emergency event.
• Follow all "Post Instructions" and adhere to the Association's Governing Documents, CC Rs, and the Rules and Regulations of the Association; be familiar with, and adhere to, all association policies, emergency procedures, and evacuation procedures.
• Issue the required invoices and receive payment from Residents for reserved and privatized Club Level venues. Provide all checks to the Management Office in an orderly fashion.
• Contribute innovative ideas and assist in the coordination and administration for Association sponsored Club Level Events.
• Keep the Club Level Concierge 's reference material updated with available spa and training options as well as prices.
• Request and receive all insurance certifications for all outside vendors in accordance with the minimum requirements of the homeowner's association.
• Perform other tasks and duties as assigned by management.

Expectations:

• Always maintain a positive and helpful attitude
• Be proactive in service - not reactive
• Always maintain a professional demeanor in challenging circumstances
• Follow protocols relating to speech, conduct, posture, and service
• Manage and develop common data base through for use by all Concierge Associates to include
  restaurants, drivers, tailors, etc..

Qualifications / Experience:

• Hospitality, Hotel, Events Planning, experience preferred; Strong experience with designing and creating a luxury lifestyle
• Polished and professional appearance and demeanor.
• Must be familiar with the city's attractions, entertainment, and dining options.
• Attentive and capable of building a strong rapport with residents, guests, and team members.
• Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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