Position: Patient Access Coordinator

Location: NYP Hudson Valley Hospital 1980 Crompond Road, Cortlandt Manor, NY 10567

Duration: 03 Months with possible extension

Shift: Monday to Friday 9 to 5 pm

Job Description:

As a Patient Access Coordinator, you will be responsible for facilitating the admission and registration process for patients seeking healthcare services. You will ensure accurate patient information, verify insurance details, and provide exceptional customer service to patients and their families.

Responsibilities:

• Greet and assist patients upon arrival, ensuring a welcoming and friendly atmosphere.
• Collect and accurately enter patient demographic and insurance information into the electronic health records system.
• Verify patient identity and insurance coverage.
• Confirm insurance eligibility and coverage details for each patient.
• Explain insurance benefits, co-pays, and deductibles to patients.
• Assist patients in understanding insurance-related questions and concerns.
• Provide financial counselling to uninsured or underinsured patients, discussing payment options and financial assistance programs.
• Assist patients in completing necessary forms and applications for financial assistance.
• Schedule patient appointments and procedures efficiently.
• Coordinate with various departments to ensure timely scheduling and availability.
• Educate patients on their rights and responsibilities, as well as hospital or clinic policies and procedures.
• Address any questions or concerns patients may have.
• Ensure the accuracy and completeness of patient records.
• Adhere to all relevant healthcare regulations and compliance standards.
• Provide exceptional customer service by addressing patient inquiries, complaints, and requests in a timely and courteous manner.
• Maintain a professional and empathetic demeanor at all times.
• Collaborate with healthcare providers, nurses, and other staff to coordinate patient care and admission.
• Communicate any issues or concerns regarding patient registration and admission processes.

Qualifications:

• High school diploma or equivalent; bachelor's degree in healthcare administration or related field preferred.
• Previous experience in healthcare administration, patient registration, or related roles is a plus.
• Knowledge of medical terminology and insurance billing processes.
• Strong communication and interpersonal skills.
• Attention to detail and accuracy.
• Proficiency in using electronic health record systems and computer software.
• Ability to handle confidential patient information with discretion.
• Exceptional customer service skills.
• Willingness to work flexible hours, including weekends and evenings if necessary.
• EPIC experience required

Job Type: Contract

Salary: $20.00 - $22.00 per hour

Expected hours: 40 per week

Healthcare setting:

• Clinic

Schedule:

• 5x8
• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 3 years (Required)
• Medical terminology: 3 years (Required)
• Computer skills: 3 years (Required)
• Epic: 3 years (Required)

Work Location: On the road