BrightStar® Values:

Required behaviors:

Be open and honest

• Approachable as a leader.
• Promotes a fun environment.
• Kind and genuine with others.
• Manages pressure and stress in a positive way.

Serve with passion

• Provide help first.
• Be confident, yet stay humble.
• Serve for the greater good.
• Make a real difference.

Do the right thing

• Honest.
• Ethical.
• Tell the truth.

Do what you say

• Deliver results on time.
• Finish what you start.
• Be accountable to yourself and others.
• Take responsibility.

Make it great

• Continuous improvement.
• Exceed expectations.
• Bring out the best in others.
• Detail-oriented.

Position-specific competencies:

Required behaviors:

GWC

• “G” – Must demonstrate and have a “get-it” mentality; clearly understands his/her key accountabilities; confident as a subject matter expert in his/her job.
• “W” – Demonstrates a “want-it” attitude; accepts challenges; asks, “what can I do to help?” demonstrates a high-level of drive and energy for his/her job and success of others.
• “C” – Demonstrates the capacity to perform desired job expectations; ability to grow and “stretch” in position as the needs of the business changes and evolves.

LMA

• “L” – Effectively leads through example his/her area of responsibility.
• “M” – Manages processes, procedures, and standards to achieve desired results.
• “A” – Holds himself/herself and others accountable for getting the job done and maximizing value to company, clients, one another.

REPAIRS AND INSPECTIONS

• Maintain facility and provide general repairs.
• Provide daily building inspections.
• Provide daily audits and safety checks on equipment.
• Complete work orders and maintenance requests in a timely and accurate manner.
• Manage the preventative maintenance programs.
• Maintain and provide required documentation.
• Prepare and maintain each residence for occupancy; assist with move in/out process.
• Schedule outside vendors; set-up and maintain positive vendor relationships.
• Maintain all equipment manuals and service contracts.
• Maintain maintenance and housekeeping supplies and materials.
• Manage the Maintenance budget.
• Train staff on the proper use of maintenance equipment.

SAFETY AND COMPLIANCE

• Implement/promote facility safety goals and objectives.
• Properly store chemicals and supplies.
• Maintain consistent compliance with state regulations for standards of building maintenance and repair.
• Coordinate fire drills (quarterly, at minimum).
• Ensure clear and safe entrances/exits to the community.
• Maintain key supply and appropriately distribute keys.
• Promote “Safety First” in all repair and maintenance work.
• Develop and review all maintenance policies and procedures at least annually and update as needed.
• Conduct regular inspections of life safety systems, including fire extinguishers and sprinkler system.
• Coordinate annual apartment maintenance schedule.
• Respond appropriately to resident or community emergencies by assisting as needed.
• Stay up to date on all emergency policies and procedures and participates and assists in drills within community.
• Assure compliance with all local, state and federal laws regarding licensure, including attention to the fire and occupational safety.