DO NOT APPLY TO THIS JOB UNLESS YOU HAVE HIGH-VOLUME SCHEDULING EXPERIENCE MUST BE ABLE TO START ASAP!

Job Description:

BrightStar Home Health of Pinellas County is looking for an experienced Scheduler Coordinator. This multi-tasking position is responsible for scheduling field staff in a medical setting and managing all touch-points for caregivers, clients, and family members. The Scheduling Coordinator manages all staffing processes, including client scheduling and service, issue resolution, and timesheet tracking, while maintaining client care standards.
We are looking for someone with great communication skills, a professional phone voice, and the ability to respond quickly and appropriately on behalf of our company. The right candidate will be a highly motivated self-starter who is capable of working independently and taking direction from others. Both strong organizational and problem-solving skills are necessary.

This is a fast-paced, high volume environment.

We operate 24/7 for our clients; you will be expected to rotate on-call duties to fulfill our obligations.

Job Duties:

~ Schedule clinical field staff for cases/visits to meet client care needs and minimize non-billed overtime
~ Ensure compatibility between caregivers and clients
~ Ensure on-call phone and assigned staff are properly trained and available as needed
~ Ensure care and staff coverage 24/7 to meet the needs of our clients and protect brand standards
~ Update and maintain schedules on a constant basis throughout the day
~ Communicate professionally with vendors, employees, and clients
~ Effectively manage client feedback regarding field staff performance and quality care standards
~ Maintain authorizations
~ Accept referrals
~ View physician orders
~ Order and maintain medical supplies
~ Support and use all technology, tools, and resources to ensure proper business processes
~ Support maintenance of client files and security
~ Effectively manage the customer care procedures and serve as point of contact for client/customer relations
~ Support intake calls and service standards
~ Manage staff absences, call-offs, tardiness, etc.

We offer a great schedule, competitive pay, extra money for on-call duties, a quarterly performance bonus, and a fun (yet challenging) work environment.

Job Requirements:
~ Proficiency in Microsoft Word and Excel is preferred
~ General computer skills in order to effectively schedule using our software
~ Minimum of 1 year of experience with medical scheduling or in a similar position required
~ Superior customer service skills

Join the BrightStar family!

Apply today!