Outreach Program Manager - Division of Trauma, Burn, Surgical Critical Care and Emergency General Surgery

The Trauma Outreach Manager (TOM) is a Registered Nurse with an expertise in the management of the trauma patient and trauma systems. The TOM reports directly to the Nurse Director, Trauma and Burn Program. This position serves as a central point of reference for information about all patients transferred into our program from the field as well as outside facilities. This individual will guide the development of administrative and clinical aspects of the program as it relates to our relationships with EMS agencies and outside facilities. S/he will be directing and/or collaborating with a diverse range of internal and external contacts, ranging from pre-hospital providers, patients/families, care improvement consultants, nurses, surgeons, and other care providers and multidisciplinary specialists, as well as medical directors. The scope of the position includes knowledge of: Commonwealth of MA EMS trauma entry and transport guidelines, complex trauma and burn patients, organization and integration of individual hospitals into the regional and state trauma system and quality and safety programs.

i. clinical activities specific to the contract referral centers

ii. quality metrics specific to the contract referral centers

Note: This role requires travel to referral facilities, as well as occasional early or late meetings and weekend meetings to accommodate clinician and community stakeholders’ schedules.

§ Bachelor’s Degree required and Masters degree in health-related field preferred (will consider candidates matriculated into Masters Program); current Massachusetts RN licensure required

§ 5 years of recent clinical experience in Emergency or ICU nursing required

§ Database management and analysis experience preferred

§ TNCC certification required within 6 months of hire; TNCC instructor required within one year of hire

§ ATLS coordinator certification within one year of hire required (training offered at BWH)

§ Experience in health care and patient safety quality measurement, reporting, and improvement preferred

§ Experience working in a large and complex health care organization preferred

§ Competence with MS Outlook, Word, Excel, are required for this position; candidate must be able to produce presentation materials including PPT slides and Excel spreadsheets.

§ Knowledge of current professional nursing theory, practice and skills with particular emphasis on the area of trauma and emergency surgery.

§ A demonstrated ability to fully participate in the planning, design, implementation and evaluation of guidelines, protocols and standards of care for trauma patients.

§ Provide education to clinicians at the referral facilities to include clinical applications, systems development and transfer priorities.

§ Highly motivated, independent and capable of performing in a complex environment; strong sense of initiative and perseverance to carry projects through to completion.

§ Excellent communication skills and the ability to work with all levels of clinicians and administrators.

§ Strong organizational skills

§ Is knowledgeable and compliant in all hospital, State and Federal regulatory requirements, including hospital policy and procedures (where applicable to the performance of the job), Joint Commission, and Health Insurance Portability and Accountability Act of 1996 (HIPAA).

§ The role will require occasional travel to referral facilities for onsite presentations, Grand Rounds, or consult visits

Brigham and Women’s Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, genetic information, military service, or other protected status.