Position: 1196 – Analyst SAP CCS Functional 4
Location: Hybrid - San Antonio Texas 78215

The SAP industry solution for Utilities (IS-U) Functional Analyst provides application support in Customer Care & Services (CCS), Finance & Contract Account (FICA), Device Management, Invoicing, related modules, and other integrated systems. Support includes SAP configuration, general maintenance, report/query development, and other similar activities. The analyst role will be responsible to work closely with the end user and development team to shape and drive a delivery plan for projects and maintenance support by attending discovery meetings or workshops to assist and provide SAP design, documenting specifications, build test, deploy, and support activities along with other systems to ensure the SAP solution provided to end user satisfies the business and project requirements. Work closely with third-party integration support like Mobile Data Systems (MDS), Outage Management System (OMS), Energy IP, and other related applications to identify updates and gaps.

Responsibilities:

• Responsible for functional maintenance, configuration, and development support for SAP IS -U Modules, Plant Maintenance, and related integrated systems (Mobile Data System (MDS), Outage Management System (OMS), Geographical Information System (GIS), and Energy IP/UIQ, Logica ARM including table updates, general maintenance, report / query development, and similar activities
• Support Kubra Applications for Bill Print, EZ Pay IVR/Web payments, Document Template Manager letters, and vendor maintenance tickets
• Design and develop complete SAP solutions to meet end user or project requirements
• Maintain plant maintenance configuration e.g. work centers, work orders, IDoc processing & corrections.
• Support business functions with Geographical information systems (GIS) for annexation boundary and other updates in SAP
• Familiarization with the regional structure and address certification from USPS on contract accounts using CASS.
• Complete functional specifications for new or existing development or reporting
• Assist in development of project business cases or all required project documentation
• Participate in testing at all levels (unit, integration, and regression / negative testing, user acceptance)
• Help end user understand system and process capabilities
• Maintain update-to-date functional knowledge relating to SAP functionality and associated business processes
• Assist Basis teams and end users in supporting (routine) daily and monthly transaction / batch processing
• Log and track problem and development requests including message handling and dispatching, resolution tracking, and problem escalation (via Cherwell Service Management Software)
• Analyze and resolve potentially complex application / system issues
• Utilize a variety of resources to resolve questions and problems, including working with consultants, self-help, ASUG networks, OSS, etc.
• Review latest SAP developments and/or information related to modules, support packs, OSS notes relevant for CPS Energy
• Provide on-call support
• Other duties and special projects as assigned by management

Required Experience:

• Bachelor’s Degree in Computer Science, Information Systems, or applicable business degree from an accredited university OR Relevant business technical experience
• Must Haves: 7 years of experience in SAP, CRM Knowledge, Customer Service, Energy IP Integration.
• 7 years’ experience in SAP Utilities, customer service side
• Experience in Information Technology or a related area
• Experience with one or more SAP modules or IS-U related functions and related systems –Customer Care& Services (CCS), Financial & Contract Account (FICA), Device Management, SAP AMI, Rates and Invoicing
• Direct Experience defining processes using SAP core transactions and recommend SAP best practices
• Knowledge of integration points between and within module of expertise
• Experience in R/3 version 4.6C or above required. Experience in ECC 6.0 preferred.
• Experience in providing end-user support services for an SAP ERP or similar computing environment
• Capable of understanding, revising, and implementing prescribed changes to an SAP computing environment, following ITIL or similar service support processes
• Familiarity with Microsoft Office tools like MS-Excel, MS-Word, MS-Outlook, MS-PowerPoint, Adobe Acrobat etc.

Preferred Qualifications

• GIS
• SAP certification
• At least one full cycle SAP implementation
• Experience in the Electric and Gas industry

Job Types: Full-time, Contract

Pay: $66.34 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• R/3 version 4.6C or above: 7 years (Required)
• providing end-user support services for an SAP ERP: 7 years (Required)
• CRM Knowledge: 7 years (Required)
• Customer Service: 7 years (Required)
• Energy IP Integration: 7 years (Required)
• SAP modules or IS-U related functions: 7 years (Required)
• Financial & Contract Account (FICA), Device Management: 7 years (Required)
• design and develop complete SAP solutions: 7 years (Required)
• support Kubra Apps for Bill Print, EZ Pay IVR/Web payments: 7 years (Required)

Work Location: Hybrid remote in San Antonio, TX