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Primary Job Duties
Proactively manage assigned accounts - expectations around 30-40 accounts.
Be an Azuga solution Subject Matter Expert, including all supporting solutions and systems
Assess customer's current level of service and help the customer gain greater value from the Azuga solution
Develop a long-lasting trusted advisor relationship with assigned accounts and customer stakeholders
Conduct regularly scheduled calls (Weekly, Monthly, Quarterly) with key stakeholders
Conduct Quarterly Business Reviews
Proactively monitor customer health to assess churn risk
Plan and organize time effectively to allow the optimal frequency of outbound customer calls to achieve the required metrics
Update and Manage CRM/CTI tools for all assigned customers
Problem Solving and Troubleshooting
Collaborate with cross-functional teams
Invest time in training and personal development
Follow Customer Success policies and practices
Specific Job Skills
Strong written and verbal communication skills with the ability to communicate effectively at all levels
Must have a positive attitude with a courteous and professional demeanor
Strong conflict resolution skills
Must be able to work with a diverse culture
Ability to work within a fast-paced corporate culture
Must be detail oriented while maintaining thorough follow through
Ability to multitask, prioritize and manage time effectively to meet aggressive timelines
Ability to use independent judgment to handle customer issues efficiently
Customer centric orientation with experience in managing multiple stakeholders
Ability to interpret data to find and present trends, value, and ROI
Excellent listening and presentation skills
High level of attention to detail
Job Scope
Recurring work situation to occur regarding account interactions and management. Regular communication with executive level customers to help build and maintain strong working relationships. Operate independently with minimal supervision and may have to use a high degree of creativity to accommodate customer needs. Fulfill the needs of customers by providing services through email, phone calls and online meetings. Contacts sometimes contain confidential/sensitive information and discretion is a must.
Education and Experience
Minimum of 2 years prior experience in: GPS telematics and managing accounts. 2 years experience in managing account portfolios of 30 plus accounts. Knowledge of Salesforce would be a plus.
Bachelor's degree; or equivalent work experienceOther
Durable Manufacturing
$65k-86k (estimate)
11/15/2023
05/14/2024
bridgestone.net
WHEELING, IL
25 - 50
1978
Private
TIM IIDA
$5M - $10M
Durable Manufacturing
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.